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“Start of honeymoon” 2 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Ranked #2 of 22 Hotels in Hounslow
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4,463 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (552)
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Oxford, United Kingdom
Top Contributor
91 reviews 91 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 26, 2013

very comfortable up-market hotel, extremely convenient for early getaway from LHR (walkable, no need for buses, etc.); some reasonable rates available through websites (we shopped around and used one called Otel which got us double room for one night with breakfast for about £135, which for a hotel of this category seemed pretty good). Perhaps ill-advisedly, we went for dinner at the Belle Epoque (the swankiest restaurant in the hotel - there is another, slightly more modest, we later found); food was very good, but portions were skimpy (don't go if you're ravenous) and service - though polite to a fault, was EXTREMELY slow (something to do with the kitchen, we gathered).

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 1, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased to read that you found the location of the hotel convenient for your early flight and you enjoyed your dinner at La Belle Epoche, I will make our food and beverage manager aware of the small portions and slow service you mentioned, please accept my apologies for the inconvenience this caused you.
We hope to look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 38 cities Reviews in 38 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed September 26, 2013

Stayed here overnight to catch a flight out of Heathrow T5. Hotel is connected conveniently to T5 via a covered walkway - not too far to walk at all. Hotel itself was spotlessly clean. Staff were very helpful, efficient and courteous. Lounges and bars were stylishly decorated and clean. Bedrooms and bathrooms were spotlesly clean too. Bedrooms were incredibly well insulated against aircraft noise too - we didn't hear any. We ate in the Vivre restaurant and enjoyed a great meal with great service. Breakfast the following morning was equally enjoyable. Was so impressed with this hotel from every angle - it was so much better than the "Heathrow Hotels of old". Recommended without any reservation whatsoever.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 1, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel and your unreserved recommendation to other Trip Advisor users.

I am delighted that you found your stay with us to be excellent with helpful, courteous and efficient staff on hand to able to assist you.

I am pleased to read that we managed to surpass your expectations and you were impressed from every angle.

We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alameda, California
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 26, 2013

We have stayed here several times when flying out of Heathrow. The biggest plus is that it is inside Terminal 5 which means you are right at the terminal for onward connections. The rooms are very modern with great, large bathrooms. Cocktails in the relaxing lounge accompaniedare a frequent flyers delight. by fabulous french fries

Room Tip: I think all rooms are just great.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 1, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I pleased to read that you enjoyed your recent stay with us and you found the location of the hotel convenient for your onward connection also that the rooms were to your liking with large bathrooms and modern facilities.

I am delighted you enjoyed the cocktails and I completely agree the french fries are fabulous!

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milngavie
Top Contributor
58 reviews 58 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed September 26, 2013

As it happened, we were flyting in and out of Terminal five, and had two nights in this hotel. We simply could not fault it, and actually looked forward to the second night, although we could have returned to Scotland that same day. The breakfast was one of the best I have ever had anywhere, although it is not cheap. However the whole experience at this hotel makes the tedious business of travelling in and out of Heath Row so much more bearable, the staff could not have been more helpful and courteous, and if necessary, we would have stayed there no matter which terminal we were flying from.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 27, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased to read that we were able to offer you a relaxing and comfortable retreat where you could rejuvenated ready for your onward journey and I am glad our staff were helpful and couteous.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 25, 2013

I had business meetings in the West End, and flight schedules and financial issues dictated that I had to do a quick in-and-out; fly in one evening, do my meetings the next morning, and then double back to Heathrow and fly out that evening. They were very important meetings, and I needed a certain level of comfort to rest and prepare – I simply wasn’t going to spend that night in the usual grunge of cruddy London accommodation. I spent a few hours on the internet looking at reviews and was in a suitable state of despair when a friend (who doesn’t know London) suggested I just stay at the airport hotel. I scoffed at the idea at first, but the more I thought about it the more I realised it made sense, so I took the plunge.

I had a fantastic room, with all the comfort you would expect from an international standard hotel. And the Heathrow Express was utterly smooth – a lot of people don’t appreciate just how this has changed accessing the airport from London. Getting to Heathrow used to take half a day - now it is 15 minutes from Paddington. Thanks to all of this, my meetings went well. Obviously it would be ridiculous to stay at the Sofitel if you were a tourist, simply because getting to and from town is very expensive, but the Heathrow Express makes using this hotel in my kind of situation perfectly doable.

The Sofitel is obviously not cheap, but it is excellent quality. I paid a stiff 180 quid, not including a (very overpriced) breakfast – but you could easily pay nearly that much for something in central London and end up moaning about how bad the hotel is. At least with the Sofitel, I got my money’s worth. One tip to save money is to take a pass on the restaurant, and get your meals at the M&S food store at the entrance to the airport.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 27, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel and your kind recommendation for other Trip Advisor users.

I am pleased that your recent stay at the hotel was such a pleasant first experience and the location of the hotel was so well suited to your needs also that you were able to attend your meetings well rested and prepared and thank you for your kind comments implying that we helped this to come about.

We look forward to your next stay with us hopefully in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Top Contributor
91 reviews 91 reviews
47 hotel reviews
Reviews in 54 cities Reviews in 54 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 25, 2013

We have now stayed here several times when flying out of Heathrow, not just Terminal 5 where all you have to do is to walk across the covered walkway straight into the terminal but sometimes making use of the limo or cab transfer to other terminals for which there is a charge, rather than take the Underground.

The best thing about this hotel is not only the convenience of being able to park your car in safety in the car park right underneath the hotel while you are away for which there is an additional charge, being able to go down in the lift to your car parked exactly where it was when you left, but also the fact that this is a top class hotel.

When we stayed here recently we had the most delicious dinner in Vivre which is the cheaper of the two restuarants and then a fantastic buffet breakfast also in Vivre. In our case we went for the room option which included breakfast and two weeks parking. We paid for an up-grade to a deluxe room and asked for this to be one with outside windows as many of the rooms overlook the atrium and we prefer the outer ones. The standard of service in Vivre and elsewhere in the hotel is outstanding.

We also use the Sofitel at Gatwick but this one has the edge by quite a long way.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 27, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel and your kind recommendation for other Trip Advisor users.

I am delighted to read that you found the room comfortable and to your liking and you had a pleasant stay with us, also that the location of the hotel was convenient for you and meant you did not have the anxiety of early morning inconvenience of cab transfers and traffic.
I will be sure to pass on your compliments regarding breakfast and your delicious dinner in Vivre to our Food & Beverage Manager who will be thrilled to share them with the team.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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