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“very good” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #2 of 22 hotels in Hounslow
Shropshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“very good”
5 of 5 stars Reviewed September 25, 2013

very good great location for flights in aand out, terminal 5 is a short walk directly from the hotel lovely modern hotel, great service, i have stayed at this hotel three times now and recived grat service every time consistant service

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 27, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

It was wonderful to receive such positive comments. We do endeavour to provide a service to all our guests with a friendly, personal touch with an attention to detail. I am pleased that you experienced this during your stay with us and also that you found your room comfortable, clean and quiet.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,349 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
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Jubail, Ash Sharqiyah, Saudi Arabia
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 24, 2013

Having missed my flight due to airline problem I was put up I this hotel by British Airlines. This is a beautiful hotel, the staff is very well appointed. Restaurants are lovely, beds and rooms very comfortable, and you would never know you were in T5 Heathrow, sound proof!!!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 27, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

It was wonderful to receive such positive comments. We do endeavour to provide a service to all our guests with a friendly, personal touch with an attention to detail. I am pleased that you experienced this during your stay with us and also that you found your room comfortable, clean and quiet.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 24, 2013

What a great way to unwind and relax before a long return flight home. The environment was sedate and calm. A real respite from the clamor of touring for 3 weeks in Paris and London.
Our room was spacious and clean. The bed-just a little on the soft side...only complaint. Really appreciated the quiet due to the heavy, dual-glazed windows. We could see jets taking off, but never a sound. Great design!
Room service was terrific, too. The staff, very well trained.
Buffet breakfast next morning, included with our rate, was a super surprise. Go ahead, have them custom make an omelette for you! Again, the wait staff were sincere and attentive. What a joy!
We will definitely stay here again and can recommend without hesitation.
Our United flight left from terminal 1 and the Sofitel is located at term. 5--- easy to hop on the free Heathrow Express train to deliver you to the appropriate terminal. Allow about a half hour total if this is your goal as well.
Thanks For the hospitality Sofitel!

Room Tip: We were wing 6 of 2 nd floor ...views included green belt and flags...Quiet guaranteed.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 27, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am delighted to read that your recent stay with us was relaxing, comfortable and you found your room to be spacious and calming.
I am pleased to read you enjoyed the room service and also your custom made omelette and our staff were attentive and sincere in delivering the service you received.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
63 reviews 63 reviews
56 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 24, 2013

A short 12 hours but enjoyed a large room and comfy bed after a long flight in. The walk to T5 is ten mins which was fantastic.

Check in process a little slow but friendly. Overall solid as far as airport hotels go.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased you found the location convenient after a late flight and also that your room was comfortable. I am glad to hear that our staff were helpful and able to assist you with your request for a late check out.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
119 reviews 119 reviews
19 hotel reviews
Reviews in 49 cities Reviews in 49 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed September 24, 2013

This is really convenient if coming in on a late flight arriving at T5. Had a late flight from Munich and stayed here rather than trudge into the city after 11:00 pm. Asked for a late checkout so I could sleep in. No problem. Staff very helpful. Room comfortable. Would definitely stay again for an early morning flight or late night arrival.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Front Office Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased you found the location convenient after a late flight and also that your room was comfortable. I am glad to hear that our staff were helpful and able to assist you with your request for a late check out.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Helier, United Kingdom
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed over at T5 before flying onwards to our holiday. On check-in the staff had noted my partner's birthday and greeted us with an upgrade to a Club Room. The service and experience just got better from there.

Very comfortable, large room with everything looking like new. How on earth they make soundproofing like this I have no idea, but the room overlooked the end of the runway and you couldn't hear a thing when the jets took off.

The club experience was lovely. We had missed Canape's (which finish at 8pm), however our host Jair offered to make us some hot and cold ones from the kitchen. What a bloke.

Location is excellent as the hotel is connected to the terminal. Highly recommended before or after a flight from T5.

Room Tip: I would push the boat out and get a Club room if budget allows.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am delighted to read your recent stay with us was an perfect start to your holiday and you found your room to be relaxing and comfortable and our location excellent.

I am pleased Jair our Club Millesime supervisor was able to assist you with the the canapés and you enjoyed them.

Thank you for your kind recommendation and we hope to look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester Essex UK
Top Contributor
100 reviews 100 reviews
65 hotel reviews
Reviews in 67 cities Reviews in 67 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 23, 2013

Linked to T5 its very convenient and the rooms are very good , comfortable beds and nice bathrooms. I like the Sofitel brand hotels and whilst the staff here are very good I think the public areas are too stark, the bar in particular has hard seats and feels more like a departure lounge then somewhere to have a cosy evening drink. Not as nice as the Gatwick Sofitel

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was pleased to read that you found the location convenient for Terminal 5 and the rooms comfortable and bathroom to your liking.

I was however disappointed to read that you found the public areas of the hotel too stark and perhaps not inviting enough. We are the largest Sofitel in the world with 605 rooms with a very unique design structure therefore certain parts of the hotel may appear less inviting than others. Just for your information the hotel has two bars the Sphere bar which is a more casual bar – perhaps where you had a drink and we also have the Perrier Jouet which is our champagne bar and has more soft furnishings, so matbe more to your tastes.
We hope to welcome you back to the Sofitel London Heathrow again.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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