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“Nice Rooms And Convenient” 4 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence 2014
Colchester Essex UK
Top Contributor
107 reviews 107 reviews
67 hotel reviews
Reviews in 68 cities Reviews in 68 cities
70 helpful votes 70 helpful votes
“Nice Rooms And Convenient”
4 of 5 stars Reviewed September 23, 2013

Linked to T5 its very convenient and the rooms are very good , comfortable beds and nice bathrooms. I like the Sofitel brand hotels and whilst the staff here are very good I think the public areas are too stark, the bar in particular has hard seats and feels more like a departure lounge then somewhere to have a cosy evening drink. Not as nice as the Gatwick Sofitel

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was pleased to read that you found the location convenient for Terminal 5 and the rooms comfortable and bathroom to your liking.

I was however disappointed to read that you found the public areas of the hotel too stark and perhaps not inviting enough. We are the largest Sofitel in the world with 605 rooms with a very unique design structure therefore certain parts of the hotel may appear less inviting than others. Just for your information the hotel has two bars the Sphere bar which is a more casual bar – perhaps where you had a drink and we also have the Perrier Jouet which is our champagne bar and has more soft furnishings, so matbe more to your tastes.
We hope to welcome you back to the Sofitel London Heathrow again.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,124 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (661)
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English first
Wellingborough, United Kingdom
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 23, 2013

We stayed at the Sofitel overnight before an early morning flight out from Terminal 5. Having worked out the cost of either using a taxi from home to the airport or taking the car and paying for parking - both options requiring us to leave home exceptionally early - we decided to stay in the airport overnight at the Sofitel and leave the car there for 13 days. At over £250 it was a fair bit more expensive than the other options but it was so convenient - and comfortable! With an exit that leads directly to the Departures Hall in Terminal 5 it couldn’t have been easier. Finding the right hotel room however can be a different matter. The hotel design means that rooms are in three different blocks and we saw several people wandering around, key and cases in hand, trying to find their rooms late in the evening!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased you found the hotel to be convenient and comfortable however please accept my apologies for the difficulty in locating your rooms late in the evening.
The architectural design of the hotel is unique, all our room numbers consist of 4 digits, the first will reflect the “wing”, the second will be the floor / level and the remaining two will be the room number. All of this should have been explained to you on check in, I apologise that this was not the case here.

I do hope that you will return to the hotel and allow us the opportunity to improve your experience next time. In the mean time we look forward to welcoming you back to the Sofitel London Heathrow again.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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Nassau, New Providence Island
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 22, 2013

From our first experience staying here years ago, we were sold. The convenience, welcoming staff, great rooms, and really excellent food in each of their restaurants has remained consistent and we wouldn't think of staying elsewhere when having to overnight between flights. It is a treat and a great way to begin or end a holiday.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed your recent stay with us and left feeling everything from our location, rooms, staff and price was excellent!

We will share this as a team and continue to look at better ways of providing great service as we have done on this occasion.

We hope to welcome you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

Two stays pre and post USA holiday and each time superb. If a room is available you can check in be it 11am or even earlier excellent service fabylous staff. Not once did I hear a plane yet the hotel is actually in the heart of teminal 5. Room service was a d3licious treat. Sleep rest recouparation and a cure for jeg lag five star style. Thanks sofitel and d I highly recommend you too.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel and your kind recommendation.
I am delighted to read that your stay with us was superb and thoroughly enjoyable and you were well rested for your pre and post holiday flights.
I am pleased to read that you received excellent service throughout the hotel and you established our staff to be fabulous!

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
1 review
5 of 5 stars Reviewed September 22, 2013

Arrived late in the day with many others, a lot of desk staff, although not prioritizing checking of those with reservations.

This resulted in checkin taking longer than it should.

Nice quiet and very clean hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, September 24, 2013
Dear Guest,

Thank you for writing a review on our hotel.

I am pleased to read that you found the hotel comfortable and quiet however was disappointed to read that you experienced some delay at check in, please accept my apologies for any inconvenience this caused you and I will ensure our Front Office Manager is made aware to prevent similar delays
re-occurring in the future.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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