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“Very convenient for Terminal 5 and to get to London” 4 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel amenities
Ranked #1 of 24 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Houston, Texas
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Very convenient for Terminal 5 and to get to London”
4 of 5 stars Reviewed August 20, 2013

We stayed in the Junior suite on the concierge floor for 2 nights.

The biggest plus for this hotel is location.
It is a 10 minute interior walk to the Terminal 5 check in desks at most. So if you are about to take an early transatlantic flight from Terminal 5 then you can't do better than this.
We planned one day in London (hence the 2 night stay before our flight). The Heathrow Express can be picked up inside Terminal 5, again a less than 10 minute interior walk from the hotel and you are in London in 20 minutes.

There were a few things that bugged me about the hotel.
Check in was a little clinical, the staff were like robots! Maybe the staff were about to finish their shift and were just tired of dealing with weary travelers....???
The room was big and clean, the sofa bed already open for our teenager. The bathroom has a great soaking tub and separate shower (beware the floor gets very wet!)
The roll away bed never came for my daughter and after I called housekeeping I was told they had run out. (At check out time the receptionist called housekeeping to confirm this in great detail and it really annoyed me when we just wanted to get into the airport for our flight!)
On our return to our room from our day out in London, there were only 2 new bath towels left in our room. So another call to housekeeping to get more as there were three of us in the room.
Normally I would not bother commenting about this but when you are paying the price for a hotel like this you expect a little more attention to the details.....

We never ate at the hotel or used the concierge lounge so no reviews for that.

Two really useful things in the rooms - lots of room to put your luggage and UK and USA electrical outlets!

Our room was close to the runway. However even though you could hear the planes take off it was not bothersome and we all had no problems sleeping!

We will stay there again. After many trips in and out of Heathrow the location of this hotel is perfect for our needs.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 27, 2013
Dear Guest,
Thank you for taking the time to review our hotel.
I am pleased you found the hotel’s location convenient and that the room was to your liking.
I was disappointed to read about the issues you experienced with housekeeping regarding the roll away bed for your daughter and the extra towels, I will bring this to the attention of the Executive Head Housekeeper.
With regard to your check in, this will be reviewed with the team although there are a number of procedures and checks that the need to be carried out, it should none the less be conducted in a friendly and hospitable manner.

We look forward to welcoming you back to the Sofitel London Heathrow soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,529 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

We have been using the Sofitel Heathrow Terminal 5 for the last 4 years and the hotel staff are amazing and always make it the perfect nights stay with parking. The room is always ready to our requirements (synthetic bedding and my fav toiletries. Thank Henry for your wonderful welcome and making sure our car is parked and the bags are in the room. Thank you the resturant Maitre De for getting my drinks voucher and making sure I used it this time(sorry forgot your name)!thank you front desk for arranging the wheelchair to the terminal.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 27, 2013
Dear Guest,

Thank you for your review.

I am delighted that you found your recent return visit to us as enjoyable as your previous stays. It is wonderful to read that you received a warm welcome and all your necessary requirements were taken care of by our staff.

We look forward to welcoming you back to the Sofitel London Heathow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2013

I and my 6 years old daughter have stayed there in June for a night only as was in transit during the night - clean, good bed, great food and fast service. Very helpful staff at desk, good food in both restaurants, we had dinner and breakfast... Price is pretty expensive for overnight, as usually guests book for few hours during travel and cost do not cover breakfast which is a bit inconvenient but location is great and we will stay there in September again, made reservation already... I would recommend that place to anyone i know

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 22, 2013
Dear Guest,

Thank you for your review and your recommendation to other Trip Advisor users.
I am pleased to read that the rooms were to your liking and that you enjoyed your dinner and breakfast in the restaurant, also that our staff were helpful and provided a good service during your stay.

As you mentioned breakfast is not included on some online bookings therefore may I refer you to our hotel website where you will find packages that do include breakfast which might be of some interest and may assist you when making a future booking.
We look forward to your next stay with us in September.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cowbridge, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 20, 2013

Comfortable, convenient hotel for Terminal 5. Not as soulless as many purpose built airport hotels. Excellent food (if a bit pricey and let down a bit by the fly trapped in the cheese trolley) and good service. Not the cheapest stay ever but was reasonable if you include parking.

Room Tip: Only saw 1 room but I guess they are all pretty similar.
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 22, 2013
Dear Guest,

Thank you for your review.
I am pleased that you found our restaurant and the service of our staff excellent.

I was disappointed to read about the cheese trolley, we pride ourselves on our high standards but in future we will provide a sealed container on the trolley and will review our health and safety standards regarding the trolley. I will bring this to the attention of my Food and Beverage Manager and make sure that he is aware.

We hope to welcome you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wickford,essex
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2013

Being a walkway from terminal 5 and your BA fight makes it ideal but it also is a very comfortable and friendly hotel. Rooms comfortable, restaurants excellent and bar well run.
Coffee Lounge got 10/10 for the bacon sandwich but 2/10 for the muffin and crescent but that was the only criticism.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 22, 2013
Dear Guest,

Thank you for taking the time to review our hotel.
I am pleased that you found the rooms comfortable and our staff friendly.
As you mentioned the Vivre restaurant and La Belle Epoque are both definitely worth a visit, as is the Sphere bar and I am delighted that you enjoyed these.

I am interested in all comments about the hotel and thank you for bringing the Tea 5 Salon remarks to my attention, I will make sure our Tea Salon Manager is made aware.
We hope to welcome you back to the Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 20, 2013

The hotel is excellent! The rooms are very well furnished, spacious, the bed is extremely comfortable, the bathroom is amazing. The whole hotel is beautiful and the staff is very friendly.
We were on holidays and trying to save some money, but as I had points in Le Club Accor I gave myself the treat of staying for one night in this hotel - we arrived at 11pm at heathrow and it sounded like a good idea staying there before heading to central London.
I would recommend it to anyone that can afford the price and does not care of staying far from central London.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 22, 2013
Dear Guest,

Thank you for your review.
I am delighted to read that your recent stay with was an enjoyable one and the room, and other amenities were to your liking.
Our aim is to provide every guest with a warm and friendly welcome and I am pleased that you experienced this during your stay with us.
May I also take this opportunity to thank you for recommending our hotel to Trip Advisor users.
We look forward to your next stay with us.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san juan capistrano
Top Contributor
190 reviews 190 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed August 18, 2013

On our way home from an African safari, we stopped in London and had reservations at this Sofitel. We like the Sofitel chain. This has to be one of the best anywhere. Reception was efficient. We had an early arrival from Johannesburg. No problem in getting a room. We're upgraded and given breakfast by using American Express at check-in.the breakfast was excellent and better than most hotel buffets.
Our room on the 2nd floor was very nice and comfortable. Bed, linens and towels excellent. Bathroom was immaculate. Had a day to visit Hampton Court...which was easy via the terminal 1 bus station.
Check-out was easy and getting to our terminal was vey easy. Would highly recommend this for anyone wanting to stay near the airport at Heathrow.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 22, 2013
Dear Guest,

It was a pleasure to read your review and I would like to thank you for taking the time to write a review with such positive comments and your recommendation to other Trip advisor users.
I am pleased that you received an efficient check in and also that you enjoyed your breakfast in the Vivre restaurant.

We look forward to your next stay with us very soon.

Anna Maire Dowling – General manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Green Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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