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“Very relaxing” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #1 of 22 Hotels in Hounslow
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Very relaxing”
5 of 5 stars Reviewed July 26, 2013

By far, still the best hotel I have stayed at.

The room is big and the bathroom is amazing! You do not only have TV in the bedroom, there's another flat screen TV by the bathtub!

Breakfast spread and quality were very good, with excellent service.

The only downside is the price. Compared to the nearby airport hotel, this is almost double the price. But doubly nice and comfortable as well. You get your money's worth in this hotel.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 1, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed your stay with us, found our bathroom to be amazing and breakfast satisfying!

I would like to take this opportunity to point you in the direction of our website where you will find many special offers especially if you book in advance.

We look forward to welcoming you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,656 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wokingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 25, 2013

My wife and I have stayed in this hotel several times when we have early morning flights to catch. The hotel is modern, very clean and the rooms are very comfortable. The staff are uniformly excellent. Like all 5 star hotels in and around London the rooms are eye-wateringly expensive, but the benefit for us, of being able to walk from the hotel straight into Heathrow, makes the price worthwhile.

This year we booked in on Tuesday 30th April when we were flying out early the next morning to Boston for a short break. We chose the hotel’s “Park, stay and fly “package (8 days parking) staying in a Classic room (no breakfast) at a rate of £309. The underground parking beneath the hotel feels very secure and the entrance and exit arrangements are very straightforward.

Minor quibbles: - there were no “bathroom amenities” – cotton wool and the like in our room and more importantly no bathrobes. When we mentioned this whilst checking out, the response was “But you were only staying in a Classic Room and bathrobes aren’t included in that package”. To which my response was – “But this is a 5 star hotel and I would have expected bathrobes to be provided as a matter of course”. The lady on the checkout desk undertook to add that request to our profile for future visits, but I thought this to be a rather strange omission – saving on costs perhaps but hardly 5 star.

But these are minor omissions – we will continue using the Heathrow Sofitel in future as it offers a civilised – albeit expensive – way to start a holiday.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 1, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed your recent stay with us and will be returning to stay with us in the future.

The products we supply in all our bathrooms are from The White Company London and they are of a very high quality, our housekeeping staff are normally leave a more then adequate supply in each room for our guests so I am disappointed to read that this did not happen on this occasion and I apologise.

Please do not hesitate to call down to reception or our Guest Relations desk and request a bathrobe if this has not been provided in your room and I am pleased to read that this has been noted on your guest profile.

We look forward to welcoming you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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Cheshire, England
Top Contributor
59 reviews 59 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 25, 2013

The most important consideration for us was the location - walking distance from the departure gates of Terminal 5 at Heathrow. We were pleasantly surprised to find other benefits:
- The hotel was well-signposted and easy to find from the motorway
- Parking was plentiful, spacious and well-signposted
- Staff were kind and helpful at check-in
- Rooms were spacious, immaculate and comfortable
- Restaurant - the more casual one - had interesting food, well cooked and with efficient staff.
All in all, not cheap, but worth the money, and I have already re-booked!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 1, 2013
Dear Guest,

Thank you for your review and for booking to stay with us again in the near future.

I was pleased to read that we exceeded your expectations and providing you with a better service and product then you anticipated.

We look forward to welcoming you back again to Sofitel London Heathrow soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
107 reviews 107 reviews
93 hotel reviews
Reviews in 62 cities Reviews in 62 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 25, 2013

Hotel is nice, but way overpriced. It is the ny hotel whithin walking distance of T5, so I guess they can charge whatever they'd like and people like me will pay for the convenience.
Service was pleasant and room service was extremely fast but again overpriced.
Would recommend it only based on convenience. If you are traveling out of or in from a different terminal, the Hilton may be a better option.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, August 1, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed the convenience of our location, the service our staff offered and our room service.

In relation to the distance from Terminal 5 it is a seven-minute walk from the arrivals level with trolleys available to ease the journey, we are accessed by a dedicated lift close to Marks & Spencer's. If you are travelling from Terminal 1-3 you can travel on the free Heathrow Express to Terminal 5 in under 25 minutes. Travel from and to Terminal 4 is via a direct service on the Hotel Hoppa Bus which is a cost of £4 one way and takes under 10 minutes. I do hope this information is useful and also highlights that our hotel is not only convenient for travellers using Terminal 5 but for all the Terminals at Heathrow International.

We hope to welcome you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wellington
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 25, 2013

Stopped here one night before heading back to NZ. Great service, location and facilities. Enjoyed the restaurant and especially amazing breakfast which we managed to get with the booking we made. Very handy to the airport terminal. Staff very obliging and thoroughly enjoyed our one night here.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 31, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed your stay with us especially the breakfast! It is very popular amongst our guests. It is always good to read that our staff are providing a good service to our guests.

We hope to welcome you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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