I chose this hotel simply because of the comments of Tripadvisor and the proximity of the hotel to the airport as I rightly anticpated that it would pass 10 pm at night. However, I never expected proximity meant far. We had to walk a long distance to get to the platform to terminal 5 with luggages on without trolley. Then another 15 minutes walk to the hotel. According to the hotel staff, for security reason, the room number was irregularly arranged. That means on the same floor,we found something like 4601,2301,3201 and etc. Consequently we travelled between 2nd floor and 3th floor for a long while but in vain. I asked the lady at concerige to show us where our room was. A man was assigned and he led us to the lift pressed 3 and then left. I reminded him that he was asked to show us the room. H e rudely retorted that he was not asked and he was the manager. He impolitely asked me to be impolite to him He grumbled and stopped till I told him that we were trapped among the irregular number. However, how could I not labell this hotel good.
No safety mat inside the bath tub nearly caused a slip and fell accident. No curtain for the bath tub and the quality of the bed is not comparable to that of intercontinental. The quality of buffet breakfast is not good except omettle. I will never consider this hotel whatsoever.