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“Great again on 2nd stay” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #1 of 22 hotels in Hounslow
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great again on 2nd stay”
5 of 5 stars Reviewed June 14, 2013

2nd stay our last stay was in October 2012. Just as good as our last stay. Great airport hotel. We stayed in a king room which was slightly smaller than the suite we stayed in last time but more than adequate. We had access to the club lounge; nice spot to have a drink after a long flight. We did not get the chance to use the spa again but based on our last experience would not hesitate.

Room Tip: king rooms are nice as about club lounge access
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 20, 2013
Dear Guest,

Thank you for your review and especially for returning to stay with us at Sofitel London Heathrow again.

I was pleased to read that you enjoyed your stay with us our rooms and club lounge.
I hope that we can welcome you back again very soon and that the next time you have some extra time to experience our spa again.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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Hereford, United Kingdom
Top Contributor
63 reviews 63 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 14, 2013

If for any reason you must arrive or depart with Terminal 5 at Heathrow Airport, one must strongly consider checking in at the Sofitel. A quick convenient walk from Terminal 5 makes location a key but more than that, the hotel itself delivers a great all-around tranquil experience. The hotel is definitely modern in decor but most importantly, the bed was exquisite - we stayed there after nearly 24 hours journey from South America and it was a truly relaxing experience.

The breakfast buffet was extensive and excellent. The fruit was fresh, the bread baked in the morning and the juices squeezed recently. The service perhaps could have been slightly more attentive but that is simply compared to other British hotels, where service has really been amazing.

One disappointment was that we were offered an upgrade to a suite from the regular room for £100 and we accepted the upgrade. But upon entering the room, it was not a suite - it was simply a larger standard room. I would not recommend upgrading to the suite, especially for the price. Also, if you are going to rent a car and park at the hotel, please ensure that you receive the hotel guest price, otherwise you will pay more than 3 times the price for parking.

If you are using Terminal 5, staying here is definitely recommend.

Room Tip: avoid the upgrade to a suite.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 4, 2013
Dear Guest,

Thank you for your review and recommendation.

I was pleased to read that you enjoyed our breakfast and location.

Our bed that you described as "exquisite" is called "MyBed" and has been implemented in all Sofitel hotels worldwide, more information can be found on our website.

I apologise that your upgrade was not fully explained to you at check-in. You originally booked a classic room which is a queen size bed, separate bath and walk-in shower. You would have been upgraded to a Luxury room which includes King Size bed, Separate bath and walk-in shower, flat screen TV in bathroom, WIFI/broadband Internet Access, Light Breakfast and Access to Club Millesime Executive Lounge. The room would have been larger than our classic room too. I hope this explains the upgrade and the added services that you paid for.

We hope to welcome you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling - General Manager
Sofitel London Heathrow
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Muscat Governorate, Oman
Top Contributor
84 reviews 84 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 14, 2013

Pure luxury the rooms are spacious with a very good decor ,the staffs are amazing very efficient and helpful ,the check in so quickly ,the room service is very good and the bathroom with a rain shower was a plus after long hours flight that's the things you need the most a good shower the hotel amenities are of a very high standard. There are no words to describe how relaxing the hotel make you feel.i wish I could stay longer and use their spa!
The check out was efficient too and the staffs inquired about our stay.
By the way, we have been upgraded to the luxury room.Thats was awesome
Fully recommend this hotel and I will stay again if I passed via Heathrow.price wise expensive but worth the money.

Room Tip: All the rooms are of a high standard but Luxury wing is more special
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 20, 2013
Dear Guest,

Thank you for your review and recommendation.

I was pleased to read that you found our hotel to be “pure luxury” and our staff efficient and helpful.

We strive to ensure all our guests are comfortable and leave feeling relaxed and rested and I am happy to see this was the case for you.

We hope to welcome you back to Sofitel London Heathrow again very soon and hopefully next time you will be able to experience our spa.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vichy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2013

Consistantly impeccable in all services and the perfect location for a busy traveller hat is why I choose to stay there each trip through London.Also very easy to travel to from the city, a luxury hotel at a 4 star price.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 20, 2013
Dear Guest,

Thank you for your review and for returning to stay with us.

I am pleased to read that you found our hotel luxurious and convenient.
We look forward to welcoming you back to Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Top Contributor
50 reviews 50 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 13, 2013

We stayed here the night before we flew out of Heathrow and back to the US. We rode the Tube from central London to the hotel and then took the shuttle to the Heathrow terminal we needed the next morning. We thought this hotel was nice, clean, and convenient and would stay here again. The only downside for us (and it may not be an issue for everyone) was the lack of mid-range type of restaurants. There are a few in the terminal and that is only a short walk, but there are not many. We ended up picking up a few food items at Marks and Spencer in the airport.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 20, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed your stay and intend to return to stay with us again.
There are a few restaurants in the Terminal building which is as you know only a 7 minute walk from our hotel via a covered walkway. We also have two restaurants including Vivre which is “mid-range” type of restaurant as you described in your review, in the hotel and we also offer room service.

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2013

Very nice hotel and a perfect location to avoid the stress of navigating London before a departing flight. The rooms were so quiet - we did not hear a thing and slept like babies. Prices in the lobby lounge were a bot high, so we did not indulge, even though we would have liked to have a beverage there. Breakfast was outstanding and the service impeccable.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 20, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you enjoyed your stay with us at Sofitel London Heathrow. Even more pleased to read you found our service “impeccable and breakfast outstanding”. I will ensure that our Food and Beverage Manager receives a copy of your review.

We hope to welcome you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 13, 2013

Great hotel by any comparison. Perfect for the layover that's too short to go in to London. Have been there several times both solo but also enjoyed it as a day room for the family exhausted after a long flight from Cape Town en route to Los Angeles.
First class restaurant and accommodations.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 20, 2013
Dear Guest,

Thank you for your review.

I was pleased to read that you found our restaurant and hotel “first class”!

Thank you for returning to stay with us once again and we hope to welcome you back again very soon at Sofitel London Heathrow.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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