We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Top notch for an airport hotel” 4 of 5 stars
Review of Sofitel London Heathrow

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Sofitel London Heathrow to your Saves list
Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Best deal of the day
Ranked #1 of 24 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Dallas, Texas
Level Contributor
99 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Top notch for an airport hotel”
4 of 5 stars Reviewed April 29, 2013

This is an attractive, convenient hotel. The room was very quiet and comfortably decorated with good bedding and linens. Food from room service was exceptional! A great pizza, served hot and crust still crispy. Low-flow toilet was AWFUL -- the worst ever. A 5-star it's not, but for a night at the airport, seems a safe bet.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest

Thank you for your review.

I will ensure that I let our Food & Beverage team about your comments on the room service; I am so pleased to read you enjoyed your pizza.

I am sorry to read that you feel your experience with our toilet facilities was not up to standard and will follow up on this with our maintenance department.

I do hope we will have the opportunity to welcome you back to Sofitel London Heathrow again in the future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,993 reviews from our community

Traveler rating
    3,768
    1,615
    397
    127
    86
See reviews for
843
2,486
792
1,506
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (799)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cary, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

Excellent and so convenient for an overnight connection stay at Heathrow. The hotel is connected directly to Terminal 5 which has most of British Airways connecting flights. Rooms are large with both a tub and shower. The air conditioning system works perfectly and with good sound proofing the rooms are very quite.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking the time to review our hotel.

We are very proud of our product and that we are the only hotel with direct access to Terminal 5 via a covered walkway and also still provide a 5 star service to our guests.

We look forward to seeing you again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

THis is an excellent Hotel with very good amenities and staff. The rooms are spacious and the proximity to LHR terminal 5 made the choice a very good decision. The dining room very good with good menu selction for both dinner and breakfast. May be a bit overstaffed in dining room but staff very attentive.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking the time to review the Sofitel London Heathrow.

I am delighted to read that you enjoyed your stay with us and were happy with our rooms, direct access to Terminal 5 and staff.

I will ensure I let the Food &Beverages team know of your positive comments about our menu’s.

I do hope that we will have the opportunity to welcome you back soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 28, 2013 via mobile

While in Leaving Athens found out I would have to wait in Heathrow until the next morning to fly to LAX. Using Tripadvisor booked a room at this hotel. Easy walk to the hotel (in T5), quick check-in, nice clean & comfortable room.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest

Thank you for your review regarding your recent visit to Sofitel London Heathrow.

I am delighted to read that you enjoyed your stay with us and were happy with our rooms and direct access to Terminal 5.

We look forward to welcoming you back to the hotel very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed April 26, 2013

Third trip here, stayed before an early flight. As ever, I had a lovely room, the location is perfect, literally 5 minutes walk from T5 & no going outside. Super comfy bed & nice bathroom with both bath & shower.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for your wonderful review.

Our team work very hard at the hotel to ensure that guests always leave feeling well looked after and I am pleased to see that this was indeed true with you as you have returned three times to stay with us.

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 26, 2013

Nice but expensive hotel. Best thing about it is it's adjacent to Heathrow Airport and after an 8 hour flight from the US, all you gotta do is walk 10 minutes with your luggage and they'll store if for you if you're early, or even allow you to check in early if available. Dining is fancy and pricey, but hey, that's a luxury type hotel isn't it. You have to use your hotel card key for everything-- turning on the lights in your room, riding the elevator. From the hotel, it's easy to get to the tube and ride the train into London so you won't need a car. I prefer the Hilton Chain, but in London, this will do.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for your review relating to your stay with us.

All thoughts and experiences from our guests are very much appreciated and I am pleased to read that you left feeling positive about Sofitel London Heathrow.

We hope to see you again very soon when you are next staying in the Heathrow area.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leggiuno, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 26, 2013

I had a short overnight trip to London and arrived quite late so it was very convenient to have the Sofitel at the airport for my overnight stay. It is right in T5 and the hotel is very nice, new and clean. Also has services like hairdresser, spa etc..., which looked great but I didn't have timet o try them out...

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for reviewing your stay with us.

At the Sofitel London Heathrow we strive to ensure all our guests leave feeling rested and well looked after, therefore I am very pleased to read you enjoyed your stay.

We are very proud to be able to over a direct access via our covered walkway from Terminal 5 into our hotel and so pleased to read you benefited from the convenience.

I am disappointed that you were not able to visit our spa and encourage you to return soon so that you are able to do so.

We look forward to seeing you again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Hounslow
2.9 mi away
Premier Inn Heathrow Airport - Bath Road
3.1 mi away
Hilton Garden Inn London Heathrow Airport
2.4 mi away
Hilton London Heathrow Airport
Show Prices
Show Prices
Show Prices
1.2 mi away
Heathrow Hotel Bath Road
Heathrow Hotel Bath Road
#2 of 12 in West Drayton
4.0 of 5 stars 1,678 reviews
1.1 mi away
Hilton London Heathrow Airport Terminal 5
2.0 mi away
Renaissance London Heathrow Hotel
Show Prices
Show Prices
Show Prices

Been to Sofitel London Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotel.de, Agoda, Priceline, HotelTravel.com, Odigeo, TripOnline SA, ACCOR, Venere, Otel and Jetsetter so you can book your Sofitel London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

Owners: What's your side of the story?

If you own or manage Sofitel London Heathrow, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.