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“Excellent Hotel” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #1 of 22 hotels in Hounslow
Australia
1 review
1 helpful vote 1 helpful vote
“Excellent Hotel”
5 of 5 stars Reviewed April 28, 2013

THis is an excellent Hotel with very good amenities and staff. The rooms are spacious and the proximity to LHR terminal 5 made the choice a very good decision. The dining room very good with good menu selction for both dinner and breakfast. May be a bit overstaffed in dining room but staff very attentive.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking the time to review the Sofitel London Heathrow.

I am delighted to read that you enjoyed your stay with us and were happy with our rooms, direct access to Terminal 5 and staff.

I will ensure I let the Food &Beverages team know of your positive comments about our menu’s.

I do hope that we will have the opportunity to welcome you back soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,329 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed April 28, 2013 via mobile

While in Leaving Athens found out I would have to wait in Heathrow until the next morning to fly to LAX. Using Tripadvisor booked a room at this hotel. Easy walk to the hotel (in T5), quick check-in, nice clean & comfortable room.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest

Thank you for your review regarding your recent visit to Sofitel London Heathrow.

I am delighted to read that you enjoyed your stay with us and were happy with our rooms and direct access to Terminal 5.

We look forward to welcoming you back to the hotel very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland
Top Contributor
54 reviews 54 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 26, 2013

Third trip here, stayed before an early flight. As ever, I had a lovely room, the location is perfect, literally 5 minutes walk from T5 & no going outside. Super comfy bed & nice bathroom with both bath & shower.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for your wonderful review.

Our team work very hard at the hotel to ensure that guests always leave feeling well looked after and I am pleased to see that this was indeed true with you as you have returned three times to stay with us.

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 26, 2013

Nice but expensive hotel. Best thing about it is it's adjacent to Heathrow Airport and after an 8 hour flight from the US, all you gotta do is walk 10 minutes with your luggage and they'll store if for you if you're early, or even allow you to check in early if available. Dining is fancy and pricey, but hey, that's a luxury type hotel isn't it. You have to use your hotel card key for everything-- turning on the lights in your room, riding the elevator. From the hotel, it's easy to get to the tube and ride the train into London so you won't need a car. I prefer the Hilton Chain, but in London, this will do.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for your review relating to your stay with us.

All thoughts and experiences from our guests are very much appreciated and I am pleased to read that you left feeling positive about Sofitel London Heathrow.

We hope to see you again very soon when you are next staying in the Heathrow area.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leggiuno, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 26, 2013

I had a short overnight trip to London and arrived quite late so it was very convenient to have the Sofitel at the airport for my overnight stay. It is right in T5 and the hotel is very nice, new and clean. Also has services like hairdresser, spa etc..., which looked great but I didn't have timet o try them out...

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for reviewing your stay with us.

At the Sofitel London Heathrow we strive to ensure all our guests leave feeling rested and well looked after, therefore I am very pleased to read you enjoyed your stay.

We are very proud to be able to over a direct access via our covered walkway from Terminal 5 into our hotel and so pleased to read you benefited from the convenience.

I am disappointed that you were not able to visit our spa and encourage you to return soon so that you are able to do so.

We look forward to seeing you again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 26, 2013

Our stay at the Sofitel London Heathrow was amazing. From the moment we arrived -- which was very late at night, until the point we checked out, the staff were amazing. We made the short walk from the airport terminal and had a speedy check in, which included an upgrade which always sweetens long flight delays! We ordered room service and it arrived promptly and the waiter was very nice and made sure we were ok and the food was set up properly for us. The food was amazing, and we also ordered breakfast the next day which was also some of the best food I have ever had in a hotel. Our room was very spacious, and the bed was so nice and soft. I loved the extra television over the bath tub - a nice touch! I didn't get time to use their spa but it looked excellent. The hotel oozes luxury, and would be one of the best hotels I have been to. Highly recommend the Sofitel London Heathrow.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank you for the wonderful positive review.

I am so pleased to read your review and to know that you enjoyed your stay with us.

I will ensure that the Food & Beverage teams are aware of your comments on the food and room service. It is always nice to hear that you are doing a great job!

The bed that you described in your review is called MyBed” and the Sofitel hotel brand have implemented this bed throughout our hotel chain. I am so happy to read you enjoyed it.

I do hope that we can welcome you back to the hotel very soon, if not for any other reason but for you to experience our award winning spa!

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yatton, United Kingdom
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 26, 2013

Stayed here for a meeting. Great location - physically connected to Heathrow Terminal 5. Superbly appointed rooms and great food and service in restaurant. Slight mix up with rooms on check in but quickly and politely resolved. Highly recommended.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, May 14, 2013
Dear Guest,

Thank your for your positive review.

I am pleased to read that you we happy with our location, service and restaurant.

I apologise for the “mix up” in the rooms that you described in your review however I pleased to read that it was quickly resolved.

We look forward to inviting you back to the Sofitel London Heathrow really soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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