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“Quality and comfort” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #1 of 22 Hotels in Hounslow
Cowes, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Quality and comfort”
5 of 5 stars Reviewed March 30, 2013

Sofitel terminal 5 Heathrow provides quality and comfort, backed up by professional and courteous staff. Access to terminal 5 is quick and easy via a walkway leaving this part of the journey stress free. I have travelled to the hotel by car and by underground from London, both methods are easy, just keep your eyes peeled when accessing the underground car park otherwise you may drive past the entrance if you have not been there before.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 5, 2013
Dear Reviewer,
It is a pleasure for us to know that you enjoyed your stay with us during your recent visit to Sofitel London Heathrow and that you were particularly pleased with our courteous staff and the service provided. I am glad that you had no problems finding the hotel. Your review is always appreciated by us.

We look forward to your next visit here at Sofitel London Heathrow.

Yours Sincerely
Anna Dowling – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,611 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
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English first
Perth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

Great hotel for the weary traveller, terriffic staff! Great welcome at reception, effortless check in and out. Room standard is excellent, room temperature correct for a good night's sleep and it is very well sound proofed.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 5, 2013
Dear McCombie,

What a great review - thank you for taking your time to give us a feed back following your recent stay here at Sofitel Heathrow.
We appreciate all your positive comments and I am also pleased to know that the team were very attentive and we surpassed expectations.
We look forward to welcoming you back again soon at Sofitel London Heathrow

Yours Sincerely
Anna Dowling – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 29, 2013 via mobile

Let's get the positives out of the way first: the room's lovely and the receptionist very helpful and ridiculously pretty.

Now for the negatives: supposedly high speed free wifi is very slow - it took seven minutes to download a 2MB file. The room I booked was to take account of my GF needing sticks to walk but the room is at the far end almost as far from a lift as possible.

Also, if I wanted to have a swim here I've got to pay to use the spa? Sod that.

AVOID.

Stayed March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 8, 2013
Dear John T
We appreciate all your positive comments and I am also pleased to know that the team were very attentive and we surpassed expectations.
I am sorry you were not satisfied with the Wifi- we are in the process of conducting a review of our Wifi connectivity to improve the service of the complimentary Wifi offered. Regards to the allocation of your room, I would like to express my sincere apologies that we did not take account of your GF needing sticks to walk to the room. I will follow this up with the reservations team for not taking this into account. Regards to the Spa we charge a normal £25. If you have treatment in the Spa you can use the Spa as complimentary. We also have rooms that come with Spa usage complimentary. Please do ask the Reservations for this kind of room if you require this when next you visit us. If you require more information about the Spa treatments please email H6214-TH1@Sofitel.com.
We hope to have the opportunity to welcome you back at Sofitel London Heathrow.

Yours Sincerely
Anna Dowling – General Manager
Sofitel London Heathrow
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Leeds, United Kingdom
Top Contributor
254 reviews 254 reviews
72 hotel reviews
Reviews in 87 cities Reviews in 87 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed March 29, 2013

Corporate and somewhat bland but an absolute doddle for travelling from terminal 5. In it's favour superbly comfortable beds and pillows, which is exactly what you need before a flight from terminal 5.Also excellently quiet with adequate bath, shower and tea and coffee makings in room.
Brilliant for that one night stopover.

Room Tip: A classic room with queen bed on prepaid early rate is just over £130 and entirely adequate for a He...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 5, 2013
Dear LADYRAWDON,

Thank you for taking time to give us feedback about your stay here at Sofitel. I am delighted that you found our hotel beds comfortable and pillows which is what you needed before a flight the next morning.
We hope to have the pleasure of welcoming you back here at Sofitel London Heathrow soon.

Yours Sincerely
Anna Dowling- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2013

I left my phone charger in the bedroom at the Sofitel before flying out from Heathrow the following day. On arrival at my destination, I contacted the hotel by email and the Head Housekeeper replied, saying that I could pick up the charger on return to Heathrow. I did this and everyone was extremely helpful. It was a happy experience.

The hotel was a lovely calm place to start out on a long journey.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 5, 2013
Dear Pat P,
It is a pleasure for us to know that you enjoyed your stay with us during your recent visit to Sofitel London Heathrow and that you were particularly pleased with our staff. As well as the service provided to you and the promptness in which they responded to you regarding your phone charger.
We look forward to welcoming you back again soon,


Yours Sincerely

Anna Dowling- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed March 29, 2013

After an all-night flight from Los Angeles, and before continuing my trip to Oman, staying in the convenience and comfort of the Heathrow Sofitel was such a treat. I highly recommend the Sofitel and its Vivre restaurant.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 5, 2013
Dear Steve_ Amy,
Thank you for your positive review on TripAdvisor regarding your stay here at Sofitel London Heathrow. We are pleased that you enjoyed your stay with us during your recent visit and that you were particularly delighted with the room upgrade due to your Accor Membership.

Once again thank you for your wonderful comments about the hotel - myself and the team here hope to have the opportunity to welcome you back to the hotel again soon.

Yours Sincerely
Anna Dowling – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
221 reviews 221 reviews
83 hotel reviews
Reviews in 134 cities Reviews in 134 cities
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed March 29, 2013 via mobile

Stayed here a few times before flights and love the rooms, comfy beds and location.
Got upgraded at check-in due to Accor membership and offered 2 free drinks in the bar.
Ordered room service which was nice but nothing special.
Will always keep going back here whenever I can justify it!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, April 8, 2013
Dear Steve_ Amy,
Thank you for your positive review on TripAdvisor regarding your stay here at Sofitel London Heathrow. We are pleased that you enjoyed your stay with us during your recent visit and that you were particularly delighted with the upgrade due to your Accor Membership.

Once again thank you for your wonderful comments about the hotel - myself and the team here hope to have the opportunity to welcome you back to the hotel again soon.

Yours Sincerely
Anna Dowling – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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