Great location and brilliant parking when flying British Airways, and it has its own walkway straight into Terminal 5, when you can get to it. When leaving the M25 you can see the hotel, but the signs are no small you have gone the wrong way and have to go round once again.
Once outside the front door, the porter service is brilliant, the reception staff are very pleasant and helpful (this was our 2nd visit here) and the luggage came within minutes.
The rooms are pleasant enough, the bathroom was one of the best at heathrow and had great toiletries, beats the Hilton at Terminal 4 bathroom by miles.
We headed down to the bar for a well deserved glass or two of Australian Chardonnay after a 2 hour drive down the motorway. The service at the bar is extremely slow, and no Australian Chardonnay, i think we had in desparation Charndonnay from Chile - not quite the same.
We have changed we headed for dinner anticipating an upmarket french restaurant - oh we were wrong. On our last visit in 2009 we had a great dinner in a very french intimate dining room with great service and the food was amazing. This time all had changed not for the better, the restaurant was twice the size, totally impersonal. There were some large tables in the restaurant , there was a conference at the hotel, which later filled up with delegates.
The meal which we were so looking forward to at the start of our 5 day break was very ordinary, i had to send my main course which was fish back, not a great impression of french cooking.
The overnight stay did not get any better, the bed was as hard as rock, so were the pillows and the room was far too hot. Unfortunately you then wake totally exhausted, not a brilliant start to your holiday