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“For what kind of hotel it is sets the bar for other airport hotels” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #1 of 22 Hotels in Hounslow
Aberdeen, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“For what kind of hotel it is sets the bar for other airport hotels”
5 of 5 stars Reviewed March 5, 2013 via mobile

Was not expecting to be staying the night in London but after a cancelled flight and long delays BA put us in here. The room was clean comfortable and had all I needed. If was to have a stopover this place would be 1st choice at the airport as well as all other positives it was at the airport 2 minutes walk to terminal. All but a few seconds were inside.
Breakfast was well catered and most tastes would have been covered.

It was a surprise how good this place was.

  • Stayed March 2013
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, March 14, 2013
Hi Aberdeenbigeater

Thank you for your feedback. We are sorry that you had a cancelled flight and had to stay in London unexpectedly. We are pleased that we turned your disappointing experience to a pleasant memory to remember.

We value your comments and we look forward to have you stay with us in the near future.

Yours

Anna Dowling
General Manager
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4,768 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (612)
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Boston
Top Contributor
96 reviews 96 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 2, 2013

Connected to Terminal 5 - mid journey layover day room great breakfast -extensive menu fit for a king - very comfortable room before transcontinental flight- highly recommend - the spa a bit pricey - and the "pool" is definetly something that a classy joint should have.

Room Tip: Ensure that you reserve a room ahead- as this place can be full
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, March 14, 2013
Good Day, Halboston

Thank you for your feedback, we value you comments and your customary to us. We are pleased that you enjoyed your stay with us.. Please come again and we will be happy to have you stay with us.

Looking forward to your next visit.

Yours

Anna Dowling
General Manager
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London
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 2, 2013

Stayed overnight before a flight to New York on Feb 22. SIgn posted very badly from the M25, we ended up going towards Terminal 4 ! Parked eventually in the hotel car park, couldn't discern which were the "yellow" long stay bays. Check in was efficient, room was beautiful, very clean and comfortable. Our room had a big picture window overlooking the atrium and other rooms (keep those curtains closed - a tip !) Very handy location for Terminal 5, just a short walk away along a closed in walkway. Car was safely tucked up for 7 nights and ready for my return March 1, slightly expensive for what we got (no breakfast) at £260 for one night and parking, but come on, this is right on top of Heathrow, I'd stay here again, no question.

Room Tip: Ask for a room with an airside view if you're a plane spotter like me lol
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, March 14, 2013
Dear Rich A

Thank you for your Feed back, and we are sorry that you had trouble finding us because of the signage. We are pleased that we made your experience better when you finally arrived at the hotel. Our aim is to make sure that we look after you from the moment you step into our hotel. We are happy to know that you were satisfied our services our guests comfort is our pride. We provide rates with breakfast inclusive; please do ask for this in the future. We look forward to your stay with us in the future.

Yours

Anna Dowling
General Manager
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Birmingham
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 2, 2013

The Sofitel is conveniently located adjacent to Terminal 5, which is a great relief for people who've just flown long-haul to London or who need to fly out without the hassle of lugging cases onto a shuttle bus prior to a potentially lengthy and circuitous drive to or from the airport. There is also a Tube station at Terminal 5 which is very accessible from the Sofitel.The hotel is easy to find if you're driving: just head for Terminal 5 itself, and keep left as you get to the Terminal and watch out for the "Sofitel" signs.

There is ample parking, which is subsidised for hotel guests. One gripe; however: why reserve the first spaces "for BMW drivers only"? OK, so the hotel has cut a deal with BMW to advertise their cars but please don't extend that arrangement to the inconvenience of those guests who don't drive a BMW, it's irritating.

The hotel itself is spotlessly clean and the staff are really helpful. The rooms aren't huge but they are well-equipped and comfortable. They're also well-insulated from noise and have comfortable beds so you should get a good night's sleep. For London, the room rate is very good indeed. I paid £255 for mine in the happy knowledge that you can find yourself paying much more for a dirty shoebox elsewhere in the city.

We went to the French restaurant, the name of which escapes me. The food was pretty good if not very substantial. The bill was substantial though at £211 for 2 including wine, especially for the wine. If I have a criticism of the Sofitel (apart from BMW monopolising some of the car park spaces) it's that the "extras" can be expensive. Breakfast was pretty good with international appeal, although the ubiquitous "full English" was served buffet-style which is never good for food which depends on being freshly cooked in order to be edible.

The gym is really good and there are shops and other facilities on site. I'd definitely stay there again.

Room Tip: They're all pretty good. A classic room is perfectly adequate if you're there for just a nig...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, March 14, 2013
Dear Gribblewok

Thank for you taking the time to provide us with your feedback regarding your stay here at the Sofitel London Heathrow. We are very pleased that you found your stay here quite pleasant overall.
We are sorry that you are not happy with the parking arrangement and we take into consideration your comments about the, however we would like to you to know that apart from the BMW parking spaces we also provide 600 spaces of parking available for all our guests.

Regarding the size of the room, we have different sizes of rooms and in future please do ask our reservations department for this information when making your booking so that they can offer you the size that is best suited to your needs.

We do understand that you were not happy with the Buffet – style breakfast; however because of the nature of business and the different types of guests we have in our hotel it is essential that we provide more options, and it is also time saving to those who may not have time to sit and wait. Although we do have Ala carter menu breakfast served in the hotel depending on the type of room that you are in. Again in future we will be more than happy to provide you with such information. We like to know that all our guests’ needs are met by all means possible.

Look forward to have you stay with us again in future.


Yours
Anna Dowling

General Manager
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Sydney, Australia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 1, 2013

After a 20 odd hour flight from Sydney this hotel was, not knowing what expect, great for an overnight stay before jumping on another flight the next morning. Easily accessed from the main terminal the room was genuine five star and although I had to pay a bit extra for an early check-in it was well worth it. The bed was excellent as was the service and while being 'at' the airport didnt feel like it. Highly recommended.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, March 14, 2013
Good Day Biffnshaz

Thank you very much for your positive feedback; we always strive to provide the best services to all our guests. We will share your feedback with the team and we hope to welcome you back to Sofitel London Heathrow in the near future.


Yours

Anna Dowling - General Manager
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Marbella, Spain
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

I use this chain at Gatwick and other locations and I do like them. Very pricey at 300 quid for parking for three nights and a night with no breakfast.Crazy they charge for Internet !!!
I was upgraded to a deluxe room but wasn't allowed to use the facilities attached to the upgrade,so basically I was just given a slightly larger room. I think in future I will be using a different hotel from now on.
O,the upgraded room over looks the bloody lobby !! Crazy !!
Do love the TV in the bathroom though.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, March 14, 2013
Dear IIoveapaca
Thank you very much for your feedback and we are sorry that you were not entirely satisfied with our services. We value your comments and any feed back that you give to us to avoid such dissatisfaction reoccurring in future with all our guests.
I would like to take this opportunity to let you know that this will be investigated further with the Head of Department and anyone involved as to why you were not allowed to use the internet, I strongly believe that there was a misunderstanding that needs to be resolved, as we provide complimentary internet designed for e-mails and light browsing. We apologise for this experience and we endeavour to resolve this and get back to you, we also look forward to have you stay we us in future.

Yours…..
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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