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“Excellent Service and real convenience” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Magnifique Breakfast
Ranked #2 of 22 Hotels in Hounslow
Channel Islands
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“Excellent Service and real convenience”
5 of 5 stars Reviewed February 18, 2013

Stayed once again at the Sofitel Heathrow.....nothing is too miuch trouble and the staff from reception to the bar staff are attentive and helpful.....room quiet and probably one of the best beds ever to sleep on after a long journey.....Highly recommended especially if you are about to or have come off a long haul flight

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4,449 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 17, 2013

I have traveled extensively for business and pleasure all over the world. North America, Europe, South and Central America, Asia(extensive) and I can honestly say this is the finest airport hotel I have ever stayed in. In fact, it is better than many city hotels I have stayed in. The room are incredible. Very comfortable. Plush. Service is excellent. the choice of bars and restaurants is top shelf. I am looking forward to our next stay(August if not sooner!!)

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Swansea, United Kingdom
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 17, 2013

Booked in en route to Oman for 60th birthday celebration. DIfficulty in checking in as we had booked through agency and the details had not arrived at Sofitel despite us having email confirmation evidenced on our phone. Once Supervisor had seen phone confirmation things moved quickly and we were duly booked into our room, having paid for parking for the period we were away in advance too. The room was excellent although finding it was slightly confusing, as agreed with some other visitors who had even ended up on the wrong floor! The 'wing' set up is not the easiest to find. Facilities in the room were excellent, great shower, firm mattress, excellent pillows and good though noisy air-con. Staff were polite and helpful and professional, and access to Terminal 5 Heathrow is simple and quick - a few minutes walk indoors, a lift to floor 5 then a quick turn into the Terminal. Overall, excellent and would definitely use again.

Room Tip: We were given a room with an outside view - hardly inspirational but no problem.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed February 17, 2013

Lovely modern hotel. Well trained polite and friendly staff. Very comfortable rooms with nice amenities. Excellent food. Short walk into terminal 5. We always stay here when we have a morning flight. There's no better way to start your trip.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts, USA
1 review
4 of 5 stars Reviewed February 16, 2013

High quality hotel for an over night stay at LHR, when one needs to connect to flights. Signage on how to get from Terminal 5 to the hotels are not very clear, especially when you get to the elevator leading to the hotel concourse. Nice breakfast included in the room charge. It would have been nice if they had guest shuttles to terminals 1,3 & 4.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Streatham Common Lido
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 15, 2013

Was using this hotel as a layover for a night. connected to T5 and also to the train lines. So very convenient. The hotel is good all round, though no views from room given it is connected to the airport. Breakfast (buffet) was included and was excellent.
Nice rooms (well, it is fairly new). One that I would use again. Noise leve from planes well insulated if you have an inner room (face into courtyard)

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Abu Dhabi, United Arab Emirates
Top Contributor
105 reviews 105 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed February 15, 2013

Another great stay at the premier hotel located at Terminal 5 Heathrow! This hotel makes it seem so effortless to connect to flights if you have to stay overnight in London, and leave through Terminal 5. This is the only hotel which is actually connected to Terminal 5, and you are at the departure area after a quick 5 minute walk through the hotel's own private walkway.

Make sure you have the breakfast buffet included in your reservation, as it is one of the best presentations and selections for an early morning buffet. A great way to start the morning if you have a 9:00am flight and you want to feel like you are awake and ready to go.

The rooms were very quiet, very clean and the staff from reception to the dining room were friendly and hospitable. The room had both US and UK outlets, so nothing to worry about if you left your converter at home. The latest in high tech plugs and outlets that let you use the TV as a computer monitor by using an HDMI cord or regular monitor cord. No worries, and very relaxing.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel London Heathrow 4*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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