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“Most convenient Heathrow hotel for terminal 5” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #1 of 22 Hotels in Hounslow
Streatham Common Lido
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
58 helpful votes 58 helpful votes
“Most convenient Heathrow hotel for terminal 5”
5 of 5 stars Reviewed February 15, 2013

Was using this hotel as a layover for a night. connected to T5 and also to the train lines. So very convenient. The hotel is good all round, though no views from room given it is connected to the airport. Breakfast (buffet) was included and was excellent.
Nice rooms (well, it is fairly new). One that I would use again. Noise leve from planes well insulated if you have an inner room (face into courtyard)

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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4,617 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Abu Dhabi, United Arab Emirates
Top Contributor
122 reviews 122 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 15, 2013

Another great stay at the premier hotel located at Terminal 5 Heathrow! This hotel makes it seem so effortless to connect to flights if you have to stay overnight in London, and leave through Terminal 5. This is the only hotel which is actually connected to Terminal 5, and you are at the departure area after a quick 5 minute walk through the hotel's own private walkway.

Make sure you have the breakfast buffet included in your reservation, as it is one of the best presentations and selections for an early morning buffet. A great way to start the morning if you have a 9:00am flight and you want to feel like you are awake and ready to go.

The rooms were very quiet, very clean and the staff from reception to the dining room were friendly and hospitable. The room had both US and UK outlets, so nothing to worry about if you left your converter at home. The latest in high tech plugs and outlets that let you use the TV as a computer monitor by using an HDMI cord or regular monitor cord. No worries, and very relaxing.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed February 14, 2013

Stayed one night. Peaceful. Good restaurant food and service. Ideal for a stopover or business meeting.
A rather long walk plus free ride to terminals 1,2 and 3, but more comfortable than shuttles.
The convenience and quality of the hotel justifies the price.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Raleigh, NC
Top Contributor
50 reviews 50 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 13, 2013

This is a beautiful hotel with modern, spacious rooms. The room was quiet and very comfortable.

The hotel is adjacent to Terminal 5, but required a relatively long walk and train ride to get to the other Heathrow terminals. Make sure you give yourself lots of time to get to the terminals.

The room rate for the luxury and location was very high, however. I was asked if I wanted the room rate charged as US dollars, which at the time I thought was nice. However, I was not told that there was a substantial service charge tacked onto my bill for this convenience, and I was shocked when I reviewed the bill later.

Room Tip: Review your bill carefully prior to checking out.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Sussex, United Kingdom
Top Contributor
77 reviews 77 reviews
49 hotel reviews
Reviews in 51 cities Reviews in 51 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed February 13, 2013

This quiet, beautifully zen-like hotel is truly a calm oasis for weary travellers. Accessed directly from the arrivals level Terminal 5 by foot (exit right, after passing through customs.... down to the end exit opposite Marks & Spencer's), to the dedicated lift one floor up, then it's less than a five minute covered walk and you can take your luggage trolley.
A bang on trend minimalistic hotel, beautifully decorated and exceptionally clean in every area. Staff (many/most of whom seemed to be French) were extremely proactive - offering immediately to take people's luggage and were really friendly and welcoming.
You will struggle to hear any aircraft noise; it is incredibly quiet. There are discreet water dispensers in the corridors.
My room, although not massively large, was more than adequate in size and again, very well furnished in solid, minimalist style with high quality furnishings. The bathroom had a walk in shower and a bath with separate shower head. A very comfortable recliner seat with footstool was also provided in the bedroom. A cooler type refrigerator was also provided with complimentary sparkling and still water. Lights are on dimmer switches. The bed was firm but comfortable. The standard of cleaning is exceptional not just in the rooms, but the hotel looked immaculate throughout. For wifi, there are several options; there is a free connection available (iBahn) but it is very slow. TV mounted on the wall in exactly the right place for viewing either in bed or on your relaxer chair!
Lively "sports" bar downstairs, with atmosphere (but not rowdy - it's not that sort of hotel!).
For anyone seeking a "classy" high end hotel, I think you will not be disappointed with the Sofitel.

Room Tip: Be aware that, as far as I can see when I've stayed here, room windows do not open. Internal roo...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Porthcawl, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 12, 2013

We stayed the night before our flight to America the service is second to none we parked in the car park below the hotel for 8 days then get the lift to check in you are greeted by staff to assist you with luggage and show you to a check in desk it's a spectacular hotel 5* luxury the rooms are modern and spacious lovely comfortable bed and no plane noise which is a bonus
Small fridge in the room with complimentary water we ate in the restaurant which was lovely and service and politeness of staff very noticeable there is an open kitchen with very friendly staff at breakfast which was plentiful and a great selection although a bit expensive ( you get what you ave paid for ) its worth every penny for a treat the walk to terminal 5 wasnt too ar and the hotel get you a trolley so no carrying bags

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2013

Airport hotels can be the most soul destroying part of the most successful business trip. However, the Sofitel T5 delivers a luxurious experience without being ostentatious, efficiency in check-in and out and a perfect, peaceful and inspiring location within walking distance of T5 and connections via the Heathrow Express. It's not cheap, like so many other sub-standard airport hotels.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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