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“Meet or rest” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Magnifique Breakfast
Ranked #2 of 22 Hotels in Hounslow
1 review
“Meet or rest”
5 of 5 stars Reviewed February 14, 2013

Stayed one night. Peaceful. Good restaurant food and service. Ideal for a stopover or business meeting.
A rather long walk plus free ride to terminals 1,2 and 3, but more comfortable than shuttles.
The convenience and quality of the hotel justifies the price.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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4,507 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (563)
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Raleigh, NC
Top Contributor
50 reviews 50 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 13, 2013

This is a beautiful hotel with modern, spacious rooms. The room was quiet and very comfortable.

The hotel is adjacent to Terminal 5, but required a relatively long walk and train ride to get to the other Heathrow terminals. Make sure you give yourself lots of time to get to the terminals.

The room rate for the luxury and location was very high, however. I was asked if I wanted the room rate charged as US dollars, which at the time I thought was nice. However, I was not told that there was a substantial service charge tacked onto my bill for this convenience, and I was shocked when I reviewed the bill later.

Room Tip: Review your bill carefully prior to checking out.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex, United Kingdom
Top Contributor
74 reviews 74 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed February 13, 2013

This quiet, beautifully zen-like hotel is truly a calm oasis for weary travellers. Accessed directly from the arrivals level Terminal 5 by foot (exit right, after passing through customs.... down to the end exit opposite Marks & Spencer's), to the dedicated lift one floor up, then it's less than a five minute covered walk and you can take your luggage trolley.
A bang on trend minimalistic hotel, beautifully decorated and exceptionally clean in every area. Staff (many/most of whom seemed to be French) were extremely proactive - offering immediately to take people's luggage and were really friendly and welcoming.
You will struggle to hear any aircraft noise; it is incredibly quiet. There are discreet water dispensers in the corridors.
My room, although not massively large, was more than adequate in size and again, very well furnished in solid, minimalist style with high quality furnishings. The bathroom had a walk in shower and a bath with separate shower head. A very comfortable recliner seat with footstool was also provided in the bedroom. A cooler type refrigerator was also provided with complimentary sparkling and still water. Lights are on dimmer switches. The bed was firm but comfortable. The standard of cleaning is exceptional not just in the rooms, but the hotel looked immaculate throughout. For wifi, there are several options; there is a free connection available (iBahn) but it is very slow. TV mounted on the wall in exactly the right place for viewing either in bed or on your relaxer chair!
Lively "sports" bar downstairs, with atmosphere (but not rowdy - it's not that sort of hotel!).
For anyone seeking a "classy" high end hotel, I think you will not be disappointed with the Sofitel.

Room Tip: Be aware that, as far as I can see when I've stayed here, room windows do not open. Internal roo...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Porthcawl, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 12, 2013

We stayed the night before our flight to America the service is second to none we parked in the car park below the hotel for 8 days then get the lift to check in you are greeted by staff to assist you with luggage and show you to a check in desk it's a spectacular hotel 5* luxury the rooms are modern and spacious lovely comfortable bed and no plane noise which is a bonus
Small fridge in the room with complimentary water we ate in the restaurant which was lovely and service and politeness of staff very noticeable there is an open kitchen with very friendly staff at breakfast which was plentiful and a great selection although a bit expensive ( you get what you ave paid for ) its worth every penny for a treat the walk to terminal 5 wasnt too ar and the hotel get you a trolley so no carrying bags

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2013

Airport hotels can be the most soul destroying part of the most successful business trip. However, the Sofitel T5 delivers a luxurious experience without being ostentatious, efficiency in check-in and out and a perfect, peaceful and inspiring location within walking distance of T5 and connections via the Heathrow Express. It's not cheap, like so many other sub-standard airport hotels.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 11, 2013

I had reason to be in Terminal 5 on numerous occasions both last week and the previous week. Knowing there was a Spa shop which stocks ESPA products I was amazed and very disappointed to find that one each of the five occasions I made the trip to the Sofitel the Spa shop was closed. I don’t understand why a shop in a five star hotel would be closed during normal trading hours… However, I did have a very pleasant experience in the Bradley Smith Hair Salon which was open and indeed stayed open late to facilitate me. Well done Bradley, the salon owner who re-styled a rather tired bleached out hairstyle and I emerged feeling wonderful, re-juvinated and giggling at his great sense of humour!

Stayed February 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Top Contributor
154 reviews 154 reviews
108 hotel reviews
Reviews in 73 cities Reviews in 73 cities
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed February 11, 2013

Stayed here again after meetings in London ended too late to fly home. It really is one of the most comfortable places I have ever stayed in and I would always stay here in preference to any of the other Heathrow hotels, because it links directly to Terminal 5 and you can walk for five minutes to check in, rather than wait for a shuttle bus from any of the outfield hotels.
The bed was really comfortable, there was loads of space for my suitcase, a lovely big bathroom and plenty of tea bags. The air conditioning works well and high speed wifi is free, a big plus these days.
The other marvellous thing about it is that - being right at the airport - it is genuinely a 24 hour hotel, so the chances are, if you arrive a bit early, there will be a room waiting for you as housekeeping seems to work all hours of the day and night. Soundproofing is also fantastic, so you won't be disturbed by other people arriving or leaving at strange times of the day or night.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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