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“A good business hotel” 3 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel amenities
Ranked #2 of 24 Hotels in Hounslow
Certificate of Excellence 2014
GreenLeadersSilver level
Texas
Top Contributor
75 reviews 75 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
67 helpful votes 67 helpful votes
“A good business hotel”
3 of 5 stars Reviewed February 6, 2013

The best part about this hotel is the walkway to terminal 5. But otherwise, it's new, which is nice, but it caters to business people. There's two expensive restaurants and a bar type cafe, that looks like a bar, not a cafe. However, the cafe (Tea 5) closes at 5 and the restaurants open at 6. I'm sure the prices aren't too high if your company is paying for room and meals, but $300 a night in January is a bit steep. Meals were also expensive and there's no place else to go. I would stay here again only if traveling from Terminal 5 and I had an early morning flight.

Room Tip: All rooms seem to be located so that there's relatively no noise.
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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5,424 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (717)
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English first
Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed February 6, 2013

So convenient for Heathrow terminal 5. Very clean, good sized rooms with good amenities. The layout is a little strange and can be confusing the first time you stay. This is mostly because the hotel is only a few stories high, I assume because it's so close to the airport. It's a bit like a normal hotel that has fallen on its side.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Top Contributor
70 reviews 70 reviews
48 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 6, 2013

Easy access from Heathrow T5 (10 minute walk, and you don't need to go outside). Hotel is new and beautiful. Great bedrooms and bathrooms, everything works. Staff is polite and responsive, and seem genuinely friendly.

Hotel is quite expensive for an airport hotel, and it is inexcusable that they charge GBP15 for a high-speed broadband connection. There is a "free" internet option, but it is so slow that it is less than useless. High speed broadband should be free. ARE YOU LISTENING SOFITEL?

Room Tip: If you need to use your mobile phone, consider an "exterior" room. I couldn't get a T...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zuerich
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 5, 2013

What a great location for travellers! Professional service throughout and absolutely nothing to complain about, which is pretty good for my standards. For the professional traveller it's great, for meetings, really well organised, but certainly not good for an extended family vacation ;-)

My highlight was the bar, with a nice selection, but first and foremost with rellay nice people working the bar. THANKS Andrei!

Room Tip: Opt for the southern side
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dollar, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

An excellent stopover prior to our flight to Miami. The proximity to Terminal 5 could not be better.
We also visited the hotel on our return on 1st. February after arriving at Terminal 5 at 6.00 am we had a wonderful breakfast which at £19.95 was excellent value for money.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gateshead, United Kingdom
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

Just next to terminal five. 1 minute walk internally. Breakfast is great - everything you want either ready made or cooked to order including Japanese breakfast. Great hotel bar. Staff very accommodating. Bedding is so comfortable it's hard to get up in the morning.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Green Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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