Thanks to Ryan Nicholls and Matteo who sorted out my lost reservation and made a room available immediately. Outstanding customer care. The dover sole at La Belle Epoque on the ground floor is not to be missed !!!. In all top notch offering with Health Spa, including Sauna, Steam Room, Jacuzzi, Treatment rooms, Relaxation Zone, Gym, 2 restaurants, 2 bars, Tea Salon. Wifi in rooms was fast and the bed and bathrooms were oustanding. Sufficient blackout curtains and coffee/tea facility.