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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,519 reviews from our community

Traveler rating
    1,524
    744
    169
    50
    32
See reviews for
Families
321
 
Couples
1011
 
Solo
429
 
Business
685
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Falkirk
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
“Excellent and Highly Convenient for T5”
5 of 5 stars Reviewed January 30, 2013

We don't like our flight connections to be too tight and so we decided to enjoy the luxury of an early afternoon flight from Edinburgh before connecting the next day onwards to Miami. Given the number of cases we also decided to try the new Sofitel at Terminal 5 even though it cost about double that of one of the budget hotels near the airport. It was worth it. If, like us, you arrive and depart from Heathrow then it is really easy and you are never outside - very consoling if the weather is foul. Access is via lifts and wide corridors. It takes around 10 minutes and you can take the airport luggage trollies right to reception where the hotel porters take over and the bags appear in your room. On leaving they collect he bags and put them on airport trollies again for you to take back to the terminal building and your departure.

We were upgraded to a luxury room which is always a good start and the room was excellent. A good size with all the usual features including flat screen tv, bathrobes and slippers, complimentary bottled water and an otherwise empty fridge. The bed was very comfortable, a really good feeling, and the bedside lamps and reading spots made sitting up in bed a very pleasant experience. There was ample space for our cases and easy-to-set controls for air con and room lights. The bathroom was similarly very good with bath and separate drench shower cubicle. For those who shave in the old-fashioned way the illuminated shaving mirror was a boon. The only small gripe would be that when reclining in the bath the it is difficult to watches the tv em bedded in the mirror as it is placed at around head height - this did not spoil our stay! There is no noise intrusion from the airport, it is fabulously quiet.

We ate in Vivre and found the food good, cooked in the open-to-view kitchen. A major plus was the willingness of staff to adjust the dishes offered to cater for special requirements, in this case my wife's vegetarianism. While perhaps a bit on the expensive side for what it is (the hotel's La Belle Époque offers more refined dining) in decor/ambience the menu appealed more than the Carluccio's which is close by in the terminal itself. There is a good wine list with some very decent wines at the cheaper (£25) end, like the Carignan.

Staff, as so often, made the stay. From Kerry at check-in to Filip with our bags, and in the restaurant, they were unfailingly polite, efficient and helpful.

Highly recommended and we believe it has an award as best airport hotel in Europe.

Room Tip: Shop around online for deals.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask sakiScotland about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Good Airport Hotel”
4 of 5 stars Reviewed January 29, 2013

We stayed here before a morning flight from terminal 4. Discounted rate with our AVIOS points and breakfast was included in the price. I would not pay the full rate to stay in an airport Hotel. Rooms were very comfortable. Corridors and walk ways a bit bland and confusing. To get to terminal 4 you have to walk along the covered walk way to terminal 5 and then wait for a bus, or take the train as this hotel is not served by the Hoppa bus.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask teazel59 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
“Wow what a nice surprise!”
5 of 5 stars Reviewed January 29, 2013

My Husband and I stayed here 2 nights ago on our way to Istanbul. From the moment we checked in to the moment we checked out I was impressed. The rooms are very modern, clean, and beyond quiet. I don't think I have ever stayed in a hotel this quiet. The staff were very attentive, and everything was what you would expect from a 5 star hotel. I rarely stay in an airport hotel, however on the few occasions that I have done so have regretted it. My sister stayed here last year and told me to give it a try and I am thrilled that I did. We flew in to LHR from SFO (terminal 1), getting to terminal 5 was incredibly easy. The next morning we flew out of terminal 3 and it was a quick train ride. Will definitely stay here again. Kudos to management and staff.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask diving4gold about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basseterre, St. Kitts and Nevis
1 review
3 of 5 stars Reviewed January 29, 2013

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Ask PureEssence about Sofitel London Heathrow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Weel worth the money!”
5 of 5 stars Reviewed January 29, 2013

My wife and I stayed here the night before our flight to New York, the room was excellent a large comfy bed which my wife says she had the best nights sleep ever! bathroom was plush and had a tv in there so I could watch TV while soaking in the bath.
The whole experience was excellent, we also used the hotels car parking facility while away and as we were flying with BA from T5 it was simple to use and easy to get to the terminal.

Room Tip: We had a basic room which was large and very well appointed
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask promaster925 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotels in Hounslow
#1 Business Hotels in Hounslow
#1 Luxury Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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