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“This is what an airport hotel should be--totally comfortable!” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
5.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Ranked #1 of 21 hotels in Hounslow
San Francisco
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“This is what an airport hotel should be--totally comfortable!”
5 of 5 stars Reviewed January 16, 2013

We've stayed here a couple of times and will again. After a long day of uncomfortable airports and flights, it's great to be able to get a great night's sleep before the long haul home. The place was designed with the comfort of the short-term visitor in mind. It is quiet. The big restaurant is quite good, serving comfort food from many different cuisines. We have found the front desk to be very efficient and pleasant. We used to use the Hilton at Terminal 4 but since Terminal 5 came on line, this is our "go to" hotel at Heathrow, and we actually look forward to it!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, January 17, 2013
May I take this opportunity to thank you for continuing loyalty to the Sofitel Heathrow. I am delighted that we are now your hotel of ‘choice’ and we look forward to welcoming you back again. My sincere thanks for your kind Review.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
London, UK
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 16, 2013

We used this hotel for a long stopover for family passing through Heathrow. It's perfect for that -- a 5 minute covered walk from Terminal 5. The staff was very courteous and helpful and the tea salon was a very pleasant and calm place to have tea and catch up.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockerbie, United Kingdom
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 16, 2013

Had a long wait at heathrow and I was shattered so I booked in for the day, a bit on the steep side, though standard rate, £125. All in all, perfect. Clean, beautifully appointed room and bathroom.

Nickel and Dimed on every aspect though, be aware, you will be charged extra for EVERYTHING. Even use of the pool was extra. C'mon, that should be in with your room!

I'd stay again though the Hilton at T4 was just as good and I get more benefits with being a member of honors.

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, January 17, 2013
Thank you for your recent Review of the Sofitel London Heathrow. I have noted all your findings and will take them ‘on board’ for the future. I am pleased that you would stay with us again and hope we may have the opportunity to welcome you back sometime soon.
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 14, 2013

Using a converter used all over the UK, plugged in my iPhone and the the cord and charger were fried. All paper outlets in room went out and had to move rooms at mi SD night. Hotel refused to replace my $40 USD iPod charger and cord stating that I needed to purchase a converter from them! What????

Will take our travel to lhr dollars elsewhere. Very unhappy.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, January 16, 2013
Thank you for your recent Review on Trip Advisor. I am very sorry to learn of the issues that you had with your convertor, particularly, as we have a dedicated American socket in every room. I was unaware of this issue. May I ask you to contact me directly by e mail on : vincent.madden@sofitel.com so I can obtain more details.
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Midlands
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 14, 2013

Everything was of a high standard and the bathroom was gorgeous but I felt like I could't relax out of my room. There was an issue about food vouchers in which I was told I would have to pay a huge amount to eat or wait until the evening ( My flight got in at 6am). I waited, the food was incredibly overpriced and too fancy for me. Staff were quite rude, £15 a day for wifi that didn't work and there was a huge wedding going on. Great room but that's all I liked.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Family Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel London Heathrow 5*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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