We've stayed here a couple of times and will again. After a long day of uncomfortable airports and flights, it's great to be able to get a great night's sleep before the long haul home. The place was designed with the comfort of the short-term visitor in mind. It is quiet. The big restaurant is quite good, serving comfort food from many different cuisines. We have found the front desk to be very efficient and pleasant. We used to use the Hilton at Terminal 4 but since Terminal 5 came on line, this is our "go to" hotel at Heathrow, and we actually look forward to it!