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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,506 reviews from our community

Traveler rating
    1,516
    740
    168
    50
    32
See reviews for
Families
319
 
Couples
1005
 
Solo
429
 
Business
680
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
UK
Top Contributor
56 reviews 56 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
97 helpful votes 97 helpful votes
“Very good hotel that does not feel like an airport hotel”
5 of 5 stars Reviewed December 10, 2012

We were in a situation where to avoid dear husband coming home just for 36 hours, I flew to Heathrow and we decided having priced Central London hotels, we would make it very easy for his flight back out of the UK and we would stay at Heathrow

We were delighted with the convenience of the Sofitel, no need to use hotel hoppa buses and we had access to the terminal which meant we could take choices of eating at places like Carluccios in the terminal/ coffee in Costa/ items from M and S food to go or we could eat in the hotel. We thought the hotel was expensive food and drink wise, but we also recognise this an airport hotel and some will have no issue paying the prices they ask. But for others, there are choices.

Hotel is very clean, rooms extremely comfortable and the bathroom is well appointed with a great shower separate from the bath. They are also very quiet so we had three good nights sleep.

Access to buses (Bus stop 8 for Windsor) and the tube made it very easy to travel around and given the fact that the cost of hotels in Central London on the Friday night were so high (it is Xmas party season) we actually saved on the overall weekend cost even allowing for the tube cost on one day. Getting to Windsor was so easy - much easier than it would have been if we had stayed in a Central London hotel.

Maximum time to walk to departures - around 5 minutes, all indoors

So a good hotel, staff a little stiff but answered all questions asked of them

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask UKtog about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Yet another perfect experience.....”
5 of 5 stars Reviewed December 10, 2012

Usual amazingly high standards in product provision and customer service. They never fail us.
There is no better place to stay at Heathrow, and it is always our choice for a stay and park combination.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask cannytraveler1944 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warminster, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 10, 2012

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask 194560David about Sofitel London Heathrow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review
December 11, 2012
Dear Reviewer,

Thank you for your review I am only sorry that what promised to be such a positive experience started and ended so poorly. You are correct and we are only as good as our worst moment and on this we have let you down.

Please be assured that I will investigate this fully and ensure that the necessary steps are taken to avoid a reoccurrence, Can I ask that you contact me directly at Vincent.Madden@Sofitel.com with any other details including your name and date of stay as this will be most helpful.

Also please do contact me when you next need to reserve a room and I will personally ensure that all the requirements are as one expects.

Thank you again and I look forward to hearing from you.

Warm regards


Vincent Madden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
1 review
“Best Airport Hotel I know”
5 of 5 stars Reviewed December 10, 2012

You stay at the terminal linked by an indoor bridge. This is first & foremost a lovely hotel which, secondly, is conveniently located for travel from Heathrow...instead of the other way round. You get away from all that is pre-travel and relax with the services fo a very good restaurant, a lounge bar and a harmonious tea & coffee lounge to name but a few of the facilities. As well as being a great stay I also use the hotel for those extra meetings I squeeze into the beginning or end of my business travel itineray to the UK. It's the perfect place for these.
Also. remeber that the Heathrow Express operates free for inter-terminal transfers so even if you're leaving/arriving form another terminal, you can access this hotel from the lift at the HE train station under terminal 5.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask Jason K about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Lovely Hotel for a Short Stay”
4 of 5 stars Reviewed December 10, 2012

I used this hotel for a quick overnight from one flight to another the next morning. As a member of Accor’s A-Club program it was ideal for that purpose, especially given that it is located at LHR terminal 5, where I was departing the next day. The hotel is very modern & spacious, well presented & equipped, but it is after all a ‘bed factory’. Its very, very busy, with moderate staff attention [simply I suppose because of the volume of customers it processes every day]. It’s a typical high-volume, less than personal hotel. Its almost a captured audience. I had no issues, the staff were friendly, the room was great. Its really only ideal for an overnight. The hotels’ normal room rates are the most expensive at LHR & it regularly rates as LHR’s number one hotel. I stayed here because I was able to secure a very attractive [weekend night] rate. Had it not been for that, I would have stayed elsewhere and paid the [what is it] 5GBP for the Hopa bus to a less expensive property. Very nice property, but excessively overpriced and sadly lacking in personal attention.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BobEvans25 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hounslow
#1 Business Hotels in Hounslow
#1 Family Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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