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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,504 reviews from our community

Traveler rating
    1,514
    740
    168
    50
    32
See reviews for
Families
319
 
Couples
1005
 
Solo
428
 
Business
679
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Warminster, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 10, 2012

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Ask 194560David about Sofitel London Heathrow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review
December 11, 2012
Dear Reviewer,

Thank you for your review I am only sorry that what promised to be such a positive experience started and ended so poorly. You are correct and we are only as good as our worst moment and on this we have let you down.

Please be assured that I will investigate this fully and ensure that the necessary steps are taken to avoid a reoccurrence, Can I ask that you contact me directly at Vincent.Madden@Sofitel.com with any other details including your name and date of stay as this will be most helpful.

Also please do contact me when you next need to reserve a room and I will personally ensure that all the requirements are as one expects.

Thank you again and I look forward to hearing from you.

Warm regards


Vincent Madden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
1 review
“Best Airport Hotel I know”
5 of 5 stars Reviewed December 10, 2012

You stay at the terminal linked by an indoor bridge. This is first & foremost a lovely hotel which, secondly, is conveniently located for travel from Heathrow...instead of the other way round. You get away from all that is pre-travel and relax with the services fo a very good restaurant, a lounge bar and a harmonious tea & coffee lounge to name but a few of the facilities. As well as being a great stay I also use the hotel for those extra meetings I squeeze into the beginning or end of my business travel itineray to the UK. It's the perfect place for these.
Also. remeber that the Heathrow Express operates free for inter-terminal transfers so even if you're leaving/arriving form another terminal, you can access this hotel from the lift at the HE train station under terminal 5.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask Jason K about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Lovely Hotel for a Short Stay”
4 of 5 stars Reviewed December 10, 2012

I used this hotel for a quick overnight from one flight to another the next morning. As a member of Accor’s A-Club program it was ideal for that purpose, especially given that it is located at LHR terminal 5, where I was departing the next day. The hotel is very modern & spacious, well presented & equipped, but it is after all a ‘bed factory’. Its very, very busy, with moderate staff attention [simply I suppose because of the volume of customers it processes every day]. It’s a typical high-volume, less than personal hotel. Its almost a captured audience. I had no issues, the staff were friendly, the room was great. Its really only ideal for an overnight. The hotels’ normal room rates are the most expensive at LHR & it regularly rates as LHR’s number one hotel. I stayed here because I was able to secure a very attractive [weekend night] rate. Had it not been for that, I would have stayed elsewhere and paid the [what is it] 5GBP for the Hopa bus to a less expensive property. Very nice property, but excessively overpriced and sadly lacking in personal attention.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BobEvans25 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastbourne
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2012

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask MikeEastbourne about Sofitel London Heathrow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Milwaukee, WI
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 8, 2012

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask LCEL about Sofitel London Heathrow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review
December 11, 2012
Dear Reviewer,

Thank you for your review and please accept my sincere apologies for your rooms having a strong smell of air freshener. I am sorry too that this was not dealt with in a timely and appropriate manner.

I am unaware of your previous contact and would very much appreciate if you could send me the details of this so I may respond to you and see why a response was not already sent.

Thank you again and please do contact me directly at vincent.madden@sofitel.com and be assured of our best attention.

Warm regards

Vincent Madden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hounslow
#1 Family Hotels in Hounslow
#1 Business Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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