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“Great modern airport hotel” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel amenities
Ranked #1 of 24 Hotels in Hounslow
Certificate of Excellence 2014
GreenLeadersSilver level
Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Great modern airport hotel”
5 of 5 stars Reviewed October 10, 2012 via mobile

We arrived in the afternoon and room was ready for checking around 2 pm. We requested late check out and they immediately offered 3 pm check out. My wife and I both had a massage at the spa which was great. Room was large and included a separate seating area. Great bed and very modern bathroom and furnishings. Soundproofing was great did not hear any air traffic. As mentioned in other reviews more signage to locate the hotel when arriving would be nice.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5,436 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Palo Alto, CA
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 9, 2012

For an airport hotel, the Sofitel London Heathrow is a remarkable property. In that it is so immaculate, quiet, efficient and comfortable. The rooms are stylish and well laid out. This last stay was an overnight as i was flying in on BA (Terminal 5) and heading out the next morning from Terminal 3. It is so simple making the connection on Heathrow Express. I've even stayed at this hotel during one trip when all my meetings were in London and i used Heathrow Express to zip back and forth - for that particular week is was less than half the rate i would have paid for a central London hotel.

What i particularly like: The quiet and comfort of the rooms. The gym - which is open 24 hours and has everything you need. Le Belle Epoque Restaurant - excellent dining experience and you can be comfortable dining solo or as a couple (or as a business destination). They also have an executive lounge you can take advantage of if you upgrade called Club Millesime that is pretty comfortable for getting away from your room and having a cocktail, tea, light breakfast, etc.

What to be aware of. No real natural light - due to the arrangement of the rooms (which do not face externally to eliminate noise pollution), you have filtered light if you are there in the daytime, but that is probably rarely the case in an airport hotel. And there is a bit of a walk from Terminal 5 to reception - probably budget 10 minutes to get from baggage claim to the reception desk.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2012

Perfectly located with a nicely tiled walkway to LHR Terminal 5. Intelligent Staff with a focus on customer service. The Hotel is new, and it is pleasing to see the upkeep effort it nevertheless undergoes each day. Great in and out policy on the parking. Perfect place to arrive from overseas, almost immediately arrive at the hotel, and to rent a car / go about your business the following morning. I intend to arrive and leave via this hotel on each subsequent visit to London. Leaves nothing to be desired.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed October 9, 2012

Thanks to the concierge our stay was a really welcome break between our trip around the UK and our leaving for Madrid .This was made easy by checking in early with the help of reception staff from the hotel. All we had to do was turn up and put our bag through and board the plane,
Your housekeeping staff are thorough and helpful .
thank you we would definately stay again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gresham, OR
Top Contributor
82 reviews 82 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed October 9, 2012

Excellent hotel. Room was very spacious and offered all amenities that one would expect in a hotel of this nature. Interesting that US appliances could be used as there was dual voltage available. Very clean and quiet. Great location for the traveler.

Unfortunately during one of our trips my iPhone was exposed to moisture. The hotel staff sent a tech support person to our room to see if he could assist in "reviving" the poor phone. The restaurant even provided rice for us to use in our attempt to "dry" the phone out. Above and beyond to say the least.

We had access to the club level lounge. For the price of the rooms allowing this feature I feel that travelers received little for their money. The lounge was often empty with no guests or staff in view. There were few choices for snacks and a very limited menu for breakfast.

We would stay there again but not pay for the concierge level.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
120 reviews 120 reviews
69 hotel reviews
Reviews in 68 cities Reviews in 68 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 8, 2012

Stayed here for our company conference and it was excellent. Superb rooms. Professional service. Considering the sheer number of attendees, everything went smoothly. Dinner was very good. Would reccomend the Sofitel.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarasota, Florida
Top Contributor
79 reviews 79 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed October 8, 2012

Because all the rest of the Hounslow area hotels are greatly inferior by comparion (especially the Premier Inn), we have elected to stay at the Sofitel, averaging several nights per year.
The location and the overall quality of the Sofitel is very good, even though at $370 for a weeknight, we feel gouged.
No complaints about the overall quality of the room or the hotel, except the basic internet service is totally useless. TOTALLY!
They have the nerve to ask for 15 pounds a night (approx $25 USD) to upgrade to a usable speed. In the past when we complain (which we have to do each stay), they make me talk with their internet provider, (no joke, this is 100% true) who has the ability to increase bandwidth. This takes several mintues each time, and the "upgrade" disappears the follwing morning, requiring us to go through this same tedious effort all over again.
This last time, I called the on duty manager, who after my arm twisting comped the optional speed.
Listen up, Sofitel - this is NOT a Motel 6. Give the guests the proper speed right from the start.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Green Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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