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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,520 reviews from our community

Traveler rating
    1,525
    744
    169
    50
    32
See reviews for
Families
321
 
Couples
1011
 
Solo
429
 
Business
686
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Abu Dhabi, United Arab Emirates
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
“What a GREAT Hotel right next to Heathrow Terminal 5!”
5 of 5 stars Reviewed April 9, 2012

After flying in late from Venice and arriving at Gatwick Airport at 12:30 am, we had to make our way via mini-cab to Heathrow Terminal 5 (BA) for our flight early the next morning. The Sofitel at Heathrow Terminal 5 was the perfect choice.

EVERYTHING was great about this hotel! The layout of the lobby, check-in and check-out, the buffet breakfast (which was included with out room rate), the great service given by staff, the extremely modern room with great beds and furnishings. After the great experience of staying (although our stay was short) the icing on the cake was the 5 minute inside walk straight to check-in at BA Terminal 5 for our flight back to Abu Dhabi. NEVER had it this good on a connecting flight in and out of London.

It is more expensive than the other hotels surrounding the airport, but it's definitely WORTH IT! The 5 minute walk from hotel to terminal makes it all worthwhile.

Stay here next time you have to leave from Heathrow Terminal 5 in the early morning.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Attleborough, United Kingdom
Top Contributor
93 reviews 93 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
“Very convenient for T5”
5 of 5 stars Reviewed April 9, 2012

Excellent serice, good value 15 day park and fly, very comfortable room with all the extras, hotel food a bit expensive but quite good, with the easy covered walk directly into the departures hall at T5 a very relaxing way to start a trip.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridgeshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“My favourite airport hotel”
5 of 5 stars Reviewed April 9, 2012

I love this hotel. I often end up staying here before early flights and it always good. It's a very modern hotel comfortable and up to the minute rooms. Very clean and tidy. Sadly I never seem to get time to try out the gym/spa but it looks great. The restaurants and room service are all good. It is pricey but then I think you expect that for a 5* hotel that is right next to the terminal. The staff are very helpful at reception.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nairn, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Lovely hotel!”
4 of 5 stars Reviewed April 8, 2012

Fantastic hotel with really nice rooms. The Bathroom is also quite nice spacious and nice too! We arrived at noon and the hotel were very kind to offer us a complimentary early check in. We also had dinner here and were quite impressed by the food too. Given that this is an airport hotel, there was no noise of aircrafts taking off/landing during the course of our stay. Definitely recommend this hotel!!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hartford, CT
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Best place to stay at Heathrow”
5 of 5 stars Reviewed April 7, 2012

The Sofitel is conveniently located in T5 and can be reached by the free train service within Heathrow (look for the Paddington Express signs).

Each time I have arrived at the Sofitel, I have received a lovely, warm welcome from the front desk staff. The staff are very pleasant and attentive, and are quick to accommodate any requests when possible.

The rooms are a good size. They are well-equipped with many outlets, including US-style outlets eliminating the need for an adaptor. The LCD TVs are great, and pipe the audio channel into the bathroom. The beds are extremely comfortable. Windows have room-darkening curtains so you can get a good sleep or nap at any time.

Bathrooms are well appointed with separate bath and shower. Toiletries are either L'Occitane or other high-end provider.

There are a couple of restaurants to choose from, and food is consistently good. You can also sit for coffee and tea in a lobby restaurant that is very relaxing. It's a great place to take a breather and enjoy coffee and cakes!

Overall, the hotel is the best option when requiring a room at Heathrow. TIP: if your travel plans are firm, book well in advance and secure a cheaper rate on the hotel's website. Weekend rates offer the opportunity for a luxury stay at a reasonable rate.

Room Tip: The layout of the hotel means that some rooms can be a (very) long walk from reception. If you need...
See more room tips
  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hounslow
#1 Business Hotels in Hounslow
#1 Family Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Sofitel London Heathrow
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