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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,523 reviews from our community

Traveler rating
    1,528
    744
    169
    50
    32
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Families
321
 
Couples
1013
 
Solo
430
 
Business
686
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Sherborne, United Kingdom
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“Does a good job of making the soulless personal”
4 of 5 stars Reviewed December 22, 2011

I've stayed here scores of times now for work and holiday travel, though to be frank given the sheer blissful convenience of it being connected via a 3 minute covered walkway to T5, it could be a complete fleapit and I'd still use it. Thankfully, it's not a fleapit at all. The rooms are spacious, clean and well-equipped. Wifi isn't free, which is somewhat annoying given the price of the rooms in this day and age. £6 for an hour, or £15 for 24 hours. On the other hand, the beds are epic - amazingly comfortable. I want one...

The staff are friendly and helpful, and extremely proficient at processing you quickly at reception - good when you've arrived travel-stained from the far corners of the world and want to get straight to a shower, a G&T, some food and bed; and good first thing in the morning when you have to be up at a godless hour for a red-eye flight.

Don't be surprised if you get free upgrades to superior rooms upon check-in - this has happened to me on numerous occasions, and is a small, unexpected and very pleasant surprise every time.

A place like this could so easily be a soulless shell processing human traffic. Sofitel have done a good job making it feel a little more human and personal than that. I'll stay nowhere else when passing through London - and it's worth bearing in mind that using the Heathrow Express to Paddington, you're less than 30 minutes from town - and somewhere significantly cleaner and cheaper than many central hotels.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dunnjon about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
65 helpful votes 65 helpful votes
“Great location for T5”
5 of 5 stars Reviewed December 22, 2011

Thought I would treat husband and I to the Sofitel since we were travelling without the kids. Perfect location for T5. Check in was efficient and receptionist friendly. Hotel was clean, very modern and very quiet. Room was comfortable, lovely comfy chair in there. Can't comment on evening meal since we ate in the terminal but buffet breakfast was lovely and off good quality and selection. Great being able to walk to T5 via the walkway and not have to use transport. Would use this hotel.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Eeyoreisthebest about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Very clean but rooms are small”
4 of 5 stars Reviewed December 21, 2011

The service was decent; staff did not know much about London Neighborhoods and attractions. Hotel was very clean but the rooms were quite small.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jonathan E about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
District of Columbia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
“Excellent Hotel--Even Though It Feels Like You're In a Science Fiction Movie”
5 of 5 stars Reviewed December 20, 2011

Stayed here the night before we flew back to the U.S. from a visit to London. The room--which was a third the price of our room in London at One Aldwych--was large, clean, modern, and quiet, like the hotel. The hotel's pretty big and has the feel of a scene from a science fiction movie with all the glass and metal trim--perhaps where the Rollerball players stay the night before the game. Had drinks and appetizers in the bar. The appetizers were from the restaurant and were very good. Bottom line--highly recommended.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask David St. Hubbins about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Great stay”
5 of 5 stars Reviewed December 20, 2011

Have stayed here many times, good for location and the hotel is always clean and comfortable. Breakfast has everything you could want at breakfast. Downside I found the concierge a wee bit slow waited 20 mins for our bags to be brought from our room and when your on your way to the airport you need them quicker than that.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Ask Jet51 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotels in Hounslow
#1 Luxury Hotels in Hounslow
#1 Business Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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