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“Wonderful Hotel - Great way to begin and end a holiday!” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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SOFITEL CHIC GOURMANDISE
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence 2014
Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
“Wonderful Hotel - Great way to begin and end a holiday!”
5 of 5 stars Reviewed November 21, 2011

We stayed at this great hotel at the end of October and again November 19th. Our stay this past weekend was stressful at first because we were given a room just above an open area where a Cambridge Convention was being held. The music was very loud and the desk staff told us it could go on until midnight! (We called them at 8pm) They changed our room and gave us an upgrade which was nice. The hotel staff should have only put the conventioners' in the rooms near the convention hall. We told them this, as well.

Breakfast was a nightmare simply because of the conventioners' rude and loud behaviour. The dining room was filled with many middle aged women dressed inappropriately and clearly hung over. This made for an unpleasant meal. We witnessed a man take the place setting off of a table next to him, where a couple had just arrived and put their jackets over the chair to go up to the buffet! When we told the waiter, he was in disbelief! We felt very bad for the wait staff as they looked to be very stressed. Other guests were talking about how disruptive the conventioners' were.

The room was sparkling clean - which is VERY important to me. The bathrooms are beautiful and the bed's are a dream!

Our stay in October was a lot more restful. We have stayed at this hotel three times and would stay again with no hesitation. (We hope never to run into another convention like the one being held there this past weekend, though!)

Room Tip: Make sure to ask if there is a convention or party going on - then ask to be given a room far away f...
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5,237 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (685)
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English first
Top Contributor
84 reviews 84 reviews
52 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 20, 2011

Worth every penny for the location. Rooms were well appointed and staff polite.
Will be going back again soon.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Warminster, United Kingdom
Top Contributor
119 reviews 119 reviews
90 hotel reviews
Reviews in 67 cities Reviews in 67 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed November 20, 2011

Since last visit little has changed in rooms, public spaces etc. The y are still commodius, clean and well appointed.

The key new element seems to be in the staff who really make the hotel shine. All from front desk on seem to go out of their way to assist and add that extra something. This marks a good hotel.

Stay and park is one of the main reasons to use this as a base for an early flight.

I would add the call for free WiFi.

Room Tip: Any room is good
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, UAE
Top Contributor
104 reviews 104 reviews
50 hotel reviews
Reviews in 42 cities Reviews in 42 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 17, 2011

Hotel is modern clean and the ideal place to relax before or after long-haul flight. The rooms are quiet spacious and beds so comfy. It was a quick stop so no time to eat any meals or check out the facilities but was very impressed with location and the ability to walk to my check-in desk. I am looking forward to returning and pleased the Sofitel chain have this new hotel for T5.

Room Tip: If you are on tight budget take your own bottled water and snacks! Guess this is the world over??
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aspen
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 16, 2011

We've stayed here several times whilst traveling thru Heathrow. The beds are dreamy, huge bathrooms, big rooms, great food in the restaurants.

My only complaint is that the Internet fees are ridiculous and there is no free access in the lobby areas. This is so disappointing. Sofitel is already at a premium price compared with other hotels in the area...not offering free WiFi in the lobby is really tacky.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
83 reviews 83 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 16, 2011

Positives:
- location (it's basically "in" Terminal 5 - well - a 10 minute walk away indoors)
- clean, stylish, food options and bar options
- spa (therapy pool, massage, relaxation area)

Negatives:
- none really - pricy - but then - that's any hotel within 2 miles of Heathrow :-)
- it's a tiny bit stiff or formal and I'm not sure why

Certainly worth a stay if:
- you're passing through and need a place due an awkward flight time
- someone else is paying :-)

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 15, 2011

This modern tastefully designed and decorated hotel is an absolute pleasure. Every member of staff we met was charming, helpful and courteous.
They had prepared our room especially with rose petals, strawberries and chocolate and a card congratulating us on our wedding.
Fabulous start -Thank you Sofitel!

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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