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“Great accomodations but flawed service” 4 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #2 of 22 Hotels in Hounslow
Palo Alto, California
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
“Great accomodations but flawed service”
4 of 5 stars Reviewed June 20, 2011

A very nice upscale hotel within walking distance of T5 - couldn't be more convenient if you are flying in/out of Heathrow. Very nice, quiet, comfortable room except only one chair in a room with two beds - not really set up for 2 people. Major service flaw at front desk - check in clerk offered to set up a wake up call for us, and then failed to do it. I should note that when I mentioned this in an email quality survey, I received an apology from the Front Desk Manager and a promise of corrective action. Probably a one time event and I definitely will stay here again if I need to overnight at Heathrow.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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4,872 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Scotland
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 19, 2011

I've stayed here 4 times recently, for bo business and pleasure. It is a great hotel with good restaurants and brilliant access to T5. Whilst a little pricey, if you book more than 30 days ahead then it's not too bad.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vienna, Austria
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2011

arrived one day early from Vienna for an connecting flight to the US the next day;
the hotel is expenisve but beautifull(ly designed) and a cool place to relax and prepare for a long flight - and saves you the hassle of leaving the airport or travelling into London;
on the morning of my flight I had time enough on hand so I did go to London - which is easy to do as you are directly connected with T5 and the stations of Heathrow Express and the London Tube;

  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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West Midlands, United Kingdom
Top Contributor
67 reviews 67 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed June 18, 2011

We greatly enjoyed our recent stay at the Sofitel London Heathrow, where we overnighted before flying out of Terminal 5.
It isn't an inexpensive option but it is a full service hotel and being able to walk direct to Terminal 5 was ideal.
We found all the staff friendly and helpful from the moment we drew up at the front door.
The room was comfortable and well appointed. The hotel is light and airy, with blocks of rooms interspersed with atriums which provide 'internal views' for the rooms, which works well.
Parking is expensive but hardly surprising so close to Terminal 5.
We wouldn't hesitate to stay here again if flying from Terminal 5.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Top Contributor
113 reviews 113 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 17, 2011

Excellent facility comined with exceptional service. Very quiet. Never heard any airplane or car noise. Excellent place for a quiet night of rest.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Winchester
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 17, 2011

If I have an early flight I stay here as it's only a ten minute walk to check-in. Very modern, clean and quiet. Very good Roux restaurant.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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