I agree with the lady below, I cannot understand why this hotel has been given poor reviews, I stayed for two nights this week. I found my stay very pleasant indeed, the staff are very welcoming and helpful. I stayed on the second floor in a double room, all amenities were how you would expect from a 4 star hotel and the decor was very pleasing on the eye. As i travel on business a lot I always look for four points, Bed, bathroom, WiFi and TV. All were excellent in particular the WiFi and it was free of charge !!.

I look forward to returning the Continental again soon. Many thanks for the service and attention I recieved.

I likewise cannot understand the bad reviews this hotel is getting. We booked in on Friday night for the weekend. Friendly staff, clean room, wifi was brilliant - and free - in rooms and public area. Shower was brilliant...good blast, rather than a trickle. Bathroom was decent size. Breakfast was ok. Soundproofing in the hotel was excellent - it is not too far from Heathrow Airport and on a busy main road, but could not hear any aircraft or car noise. Will certainly stay here again when I visit London.

Do not understand why this hotel is getting bad reviews. Very 4*, our room was superb, we had only booked superior but were upgraded to executive room. Room very clean and staff extremely helpful, wifi worked at once.
Breakfast and dinner very high standard. Also beautician was very good and inexpensive. Swimming pool in working condition.
Having stayed at many 5* hotels and this one is certainly 4*.

Where to start <reception staff good (i felt sorry for them),room -disaster ,no wifi ,no cups or bottle of water ,gym ok ,restaurant staff amazing (Ana,Natalia,) it was really good service and the food fabulous .