I likewise cannot understand the bad reviews this hotel is getting. We booked in on Friday night for the weekend. Friendly staff, clean room, wifi was brilliant - and free - in rooms and public area. Shower was brilliant...good blast, rather than a trickle. Bathroom was decent size. Breakfast was ok. Soundproofing in the hotel was excellent - it is not too far from Heathrow Airport and on a busy main road, but could not hear any aircraft or car noise. Will certainly stay here again when I visit London.
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