Okay, first. The staff was extremely friendly and polite and professional. They had to be to apologize for all the problems in that hotel. Now, that was the best thing to be said. The rooms were clean. My room looked directly into an office building, so I had to keep the curtains drawn the entire time in the room. The hotel carpet was filthy...throughout the hotel. The fixtures in my bathroom basin were rusted. Moreover, there was a light over the shelf above the toilet where the hand towels and extra toilet paper were stored...not over the basin, where I need to see to shave...made absolutely no sense.
There was no wifi in the room...but in the lobby which doubles as the lounge (not a great working environment).I had to change rooms because the ether net connection in the first room did not work. The connection in the second room worked, but the safe did not work. The breakfast was truly one of the worst meals I have ever eaten! No flavor at all. Salt and pepper could not even help. Floors and funiture cracked. All the reasons I wanted a four star hotel. None of them in this hotel. The Travelodge on Bath rd in Hounslow is a two star.. and much, much better hotel. This was worth about 37 pounds a night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.