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“4* hotel ...??” 4 of 5 stars
Review of The Continental Hotel

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The Continental Hotel
3.0 of 5 Hotel   |   29 - 31 Lampton Road, Hounslow TW3 1JA, England   |  
Hotel amenities
Ranked #16 of 22 hotels in Hounslow
Suffolk Park, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“4* hotel ...??”
4 of 5 stars Reviewed November 21, 2012

Where to start <reception staff good (i felt sorry for them),room -disaster ,no wifi ,no cups or bottle of water ,gym ok ,restaurant staff amazing (Ana,Natalia,) it was really good service and the food fabulous .

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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361 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manchester, United Kingdom
Top Contributor
73 reviews 73 reviews
40 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 16, 2012

Where to start.....
1. Beware of the £15 overnight parking charge........
2. Although paid for in advance, hotel insisted on taking £50 security depost
3. Room was dirty......sweet papaers on the floor
4. There is NO WIFI in the rooms....only reception

Felt dreadfully misled. I will be avoiding in future.
No wonder they didn't ask if I had a good stay when checking out !!

Room Tip: Select a different hotel
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 12, 2012

Okay, first. The staff was extremely friendly and polite and professional. They had to be to apologize for all the problems in that hotel. Now, that was the best thing to be said. The rooms were clean. My room looked directly into an office building, so I had to keep the curtains drawn the entire time in the room. The hotel carpet was filthy...throughout the hotel. The fixtures in my bathroom basin were rusted. Moreover, there was a light over the shelf above the toilet where the hand towels and extra toilet paper were stored...not over the basin, where I need to see to shave...made absolutely no sense.

There was no wifi in the room...but in the lobby which doubles as the lounge (not a great working environment).I had to change rooms because the ether net connection in the first room did not work. The connection in the second room worked, but the safe did not work. The breakfast was truly one of the worst meals I have ever eaten! No flavor at all. Salt and pepper could not even help. Floors and funiture cracked. All the reasons I wanted a four star hotel. None of them in this hotel. The Travelodge on Bath rd in Hounslow is a two star.. and much, much better hotel. This was worth about 37 pounds a night.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leamington Spa, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 19, 2012

It is diificult to know where to start on this one but my general experience was awful from start to finish. First thing, if you are driving forget it - you may be paying £90 a night but the car park is clearly the sole domain of the onsite gym members (who park anywhere they like and block people in) - there is a 'secure' overflow car park but that is also occupied by gym members until late in the evening. I stayed 3 nights and for 2 of those nights having arrived back from work at around 7pm I had to sit waiting (while occasionally flitting between carparks) for over 1 hr before I got a spot - you can't just dump it on a road as this is the middle of Hounslow and it all seemed to be Double Yellow Lines.
The room smelt of the Gym, the bathroom had grout coming up between the tiles and the 'flat screen TV' was the size of a postage stamp and stuck on the wall where you needed opera glasses to see it while lying in bed. The staff were unhelpful and far more concerned about making sure they pre-authorised a ridiculous amount of money on your credit card up front.
This is not a hotel, this is a Gym with rooms - and they charge an outragous amount for using the car park!!!!!!

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 16, 2012

Rooms - reasonable for £79.00 although several areas smell of rotten eggs. All second floor rooms above the busy gymnasium and thus plagued by loud pumping music until past 9.00pm.
Service - Beligerant staff and management try to impose ridiculous charges and "up front" payments. we had three rooms for three nights and they wanted to charge us a "holding fee" of £600.00 !! contingency on top of the room costs even though we'd paid for all rooms in full on arrival. Upon complaining about this the owner told me that the staff are "trained not to trust the guests" and " if any guest doesn't pay, the staff will have it taken from their wages" !! hardly a cornerstone to promote good customer relations.
Was also asked to complete a form with all credit card details, start date, end date and security code on the back for their records !!!! full access to my card details !! I don't think so.
Food - very good
Bar - Reasonable atmosphere and decor, over priced drinks.
Breakfast - continental and reasonable, breakfast staff were very good.
If the cost of business hotels in the centre of london were more reasonable I wouldn't even consider this hotel in the future.

Room Tip: Definitely do not accept a room on the second floor above te gym.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 13, 2012

I got to the hotel at about 11am, after arriving from my flight which originated in Sydney. I was told that check-in time was 2pm, and although my room was available, there would be a GBP30 charge to access it before 2pm. I declined. First time ever anyone has tried to pull that one. When I did get to my room, the bathroom was being repaired and I had to get another room. When I complained to a person who said he was the Reservations Manager about the early check-in charge, he tried to spring some excuse that this was a new policy and the person responsible was about to get the sack. What a crock. The room was also tiny even for one person, and I had to have my open suitcase on the floor because there was no room. The toilet seat was also cracked. Hounslow is a good area, and I would stay there again but at another hotel.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales
Top Contributor
99 reviews 99 reviews
79 hotel reviews
Reviews in 56 cities Reviews in 56 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed September 19, 2012

I had stayed at this hotel some years ago and thought it good. Sic Transit Gloria Mundi as the hotel has gone downhill. The public areas are dirty. The bathroom had a broken toilet seat which meant you couldn't sit on it as it was broken in half. Lights didn't work. No aircon and no way of opening windows.

The only good point was that the food in the restauant was of very good standard, though on departure, even though there were only two if us, they tried to tried to charge us for another person's meal. I pointed out that the person's signature looked nothing like mine but they wouldn't accept this and said they would charge for the other person's meal and would get back in touch with us. Eventually they gave up on this when the waitress who served us explained that we had only had the two meals and not the other person's meal and drinks.

I am sorry this hotel has declined. It was not cheap at £120.00 each and I will not be staying again.

I don't like writing bad reviews but this is not a 4 star hotel and is not being appropriately priced in my opinion.

Room Tip: choose another hotel and pay less for better quality but if you must stay don't let them put you...
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Continental Hotel

Address: 29 - 31 Lampton Road, Hounslow TW3 1JA, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 22 hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Continental Hotel 3*
Reservation Options:
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