Rooms - reasonable for £79.00 although several areas smell of rotten eggs. All second floor rooms above the busy gymnasium and thus plagued by loud pumping music until past 9.00pm.
Service - Beligerant staff and management try to impose ridiculous charges and "up front" payments. we had three rooms for three nights and they wanted to charge us a "holding fee" of £600.00 !! contingency on top of the room costs even though we'd paid for all rooms in full on arrival. Upon complaining about this the owner told me that the staff are "trained not to trust the guests" and " if any guest doesn't pay, the staff will have it taken from their wages" !! hardly a cornerstone to promote good customer relations.
Was also asked to complete a form with all credit card details, start date, end date and security code on the back for their records !!!! full access to my card details !! I don't think so.
Food - very good
Bar - Reasonable atmosphere and decor, over priced drinks.
Breakfast - continental and reasonable, breakfast staff were very good.
If the cost of business hotels in the centre of london were more reasonable I wouldn't even consider this hotel in the future.
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