United moved to terminal 4 and the old hilton garden in was in that terminal. a great hotel. But that is gone and the new hotel is really far away from terminal 2 where we landed and not really near terminal 4. The phone people were not forthcoming about this. We took a cab to terminal 2 the next day for 10 pounds. That was a good way to go. If the phone people were more honest i would have taken the cab when we came into terminal 2.
Then the hotel...small rooms, stained old carpets, and i am not kidding the smell of raid. Physically this hotel was not appealing. The bed was a reasonable mattress on a slab. no amenities except a little bar of soap. Yikes.
One bright spot was the restaurant but stick to french fries, pork chops that kind of stuff. I have always liked this chain in the past but this hotel did not measure up. Too bad. However, it was only 30,000 points and pretty cheap for london standards. Would not stay here again.