We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much Better” 4 of 5 stars
Review of Hilton Garden Inn London Heathrow Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hilton Garden Inn London Heathrow Airport to your Saves list
Hilton Garden Inn London Heathrow Airport
4.0 of 5 Hotel   |   Eastern Perimeter Road | Hatton Cross, Hounslow TW6 2SQ, England (Formerly Jurys Inn London Heathrow)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Park. Stay. Fly. Offer
Ranked #6 of 23 Hotels in Hounslow
Antwerp, Belgium
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“Much Better”
4 of 5 stars Reviewed yesterday NEW

What a difference a name change makes. This hotel went under a great transformation! It was called the Jury's Inn in the past and the service and rooms were extremely bad. Now, it is much much better. Some of the customer service is still sketchy but that too is getting much better. I have to mention that I did have an issue at this property and the night manager really came to the rescue, twice in one day. I want to thank him properly and give him the kudos that he deserve but I did not write his name down. I really do apologize for this. I am hoping to see him again to give him a proper thank you again. If you have a short stay and Heathrow, I do highly recommend this hotel!!

  • Stayed March 2015, traveled solo
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

161 reviews from our community

Traveler rating
    65
    70
    20
    5
    1
See reviews for
32
35
23
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Preston, United Kingdom
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good hotel for a night's stay before flying off but you would expect luggage trolleys or a porter to help! The room was very clean and the facilities were quite good although, considering that I booked a double, it would have been nice to have two of the toiletries. Are all hotels not offering shower gel these days? I was surprised that the restaurant menu wasn't available in the room. The restaurant was very good. I was pleased that we could also order starters from the bar menu. I wanted the spare ribs. The service was quick and pleasant. We had a good night's sleep. Always disappointing to find that when paying about £100 for a night, they ask you to pay and extra £7 for parking!

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acton, Massachusetts
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It takes a little effort to get to the Hilton Garden Inn at London Heathrow, but at the price it’s worth it. The Hilton Garden Inn is a short walk from the Hatton Cross Tube station which is the first stop on the Piccadilly Line after you leave Heathrow. Takes about ten minutes on the train plus a ten minute walk. If you are up for an adventure, then the Hilton Garden Inn offers a very comfortable room with a nice restaurant (for both a late dinner or breakfast) for a very reasonable price. It’s 30% less than the other Hilton’s at Heathrow. I would highly recommend it for a nights layover at Heathrow. Comfortable bed, nice sheets, good food, efficient service. And it’s super quiet. It has triple pane glass in the rooms. For the price, it’s worth the effort to get there.

Room Tip: Dress for the weather (hat, umbrella, etc.) - it's a ten minute walk outside.
See more room tips
  • Stayed February 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed 2 days ago NEW

We stayed here before a long haul flight from terminal 4. We booked meet & greet parking and hotel package, everything worked like clockwork. Parking at the hotel was free and very convenient, our room was clean with a comfortable bed, dinner was good and staff were obliging. Would recommend.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kidderminster
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed with friends for one night and we were pleased with such a comfortable, clean and well appointed room.

We did have doubts about being so near to the airport with maybe too much noise but our doubts were groundless, There was no noise inside with 'planes taking off as the hotel was well insulated.

Breakfast is served from 6-00am, buffet style with a good selection of food. The only complaints that I had was that the plates were cold and also the scrambled egg. This was a disappointment.

The staff were friendly, the bar was well stocked but expensive but everything in London is far more expensive than one pays at home.

Will we stay here again? Yes

  • Stayed March 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this review, yesterday
Dear margaret p

Thank you for taking the time to leave a review on TripAdvisor. Our triple glazed windows offer excellent sound proofing against the airport noise. I am sorry there were a couple of issues with the breakfast buffet and I will highlight these to the chef. Thank you once again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed for a few days recently. Newly refurbished hotel with great facilities. Very helpful staff. food and drinks reasonably priced. Very close to transport link into centre of London.
Will use this hotel again in future.

Room Tip: Had room on high floor.Really quiet considering it was next to airport.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this review, 3 days ago
Dear Bryan B

Thank you for taking the time to leave a review on TripAdvisor. As has been said many times on TripAdvisor our proximity to Hatton Cross tube station makes us an excellent choice whether using the Airport or wishing to travel to central London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night after driving down from Newcastle to meet our daughter from her flight.
first impressions of the room was good, it was clean & well decorated. we dumped our bags and went downstairs for some food, we chose the restaurant. The girl taking our order could speak excellent English but she couldn't really understand much English. but then again that could have been my Geordie accent. Bit disappointed with the food options, my girlfriend has a gluten free diet. There was very little for her to choose from so she just had to wing it. The food was nice in general.
I found the bed very firm and had a bit of a broken nights sleep, the next day my back was very sore but I guess that is a preference as my bed at home is very soft.
I would visit again if in the area

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy B, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this review, 3 days ago
Dear Anthony J

Thank you for taking the time to leave a review on TripAdvisor. We appreciate your feedback about our menu and will consider more options suitable of our guest requirements when we next update our menu.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn London Heathrow Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn London Heathrow Airport

Address: Eastern Perimeter Road | Hatton Cross, Hounslow TW6 2SQ, England (Formerly Jurys Inn London Heathrow)
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hounslow
#5 Family Hotel in Hounslow
#5 Romantic Hotel in Hounslow
#6 Business Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn London Heathrow Airport 4*
Number of rooms: 364
Official Description (provided by the hotel):
Hilton Garden Inn London Heathrow Airport hotel offers the perfect accommodations for all travelers flying to/from all Heathrow terminals. The Hoppa Bus routes and Hatton Cross Underground Station are within easy walking distance, providing convenient access to central London. The underground station is also just one stop from Terminals 1, 2 and 3, and two stops from Terminals 4 and 5; making your journey to catch a flight quick and hassle free. Check the latest arrival/departure times with our live flight information screens. Feel at home in a comfortable, air-conditioned guest room at this hotel near Heathrow Airport. Stay connected with complimentary WiFi at the spacious, well-lit work area and watch Freeview channels on the flat-screen TV. Stay productive in the 24-hour business center and plan an event for up to 60 people with seven meeting rooms. Energize with the latest exercise equipment in the complimentary 24-hour fitness center. Enjoy a variety of food and beverage options at this London hotel near Heathrow Airport. Unwind with your favorite drink in the relaxed bar, before enjoying a delicious three-course meal in the Garden Grille. Grab a coffee and a tasty treat to go from our all-day coffee lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Priceline, Hotels.com, Agoda, Odigeo and Tingo so you can book your Hilton Garden Inn London Heathrow Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jurys Inn Heathrow Hotel Hounslow
Jurys Hotel Heathrow
Jurys Hotel Hounslow

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn London Heathrow Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.