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“Impersonal and they rip you off on wifi” 3 of 5 stars
Review of Premier Inn Heathrow Airport - Bath Road

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Premier Inn Heathrow Airport - Bath Road
3.0 of 5 Hotel   |   15 Bath Road, Hounslow TW6 2AB, England   |  
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Ranked #1 of 22 Hotels in Hounslow
Melbourne
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Impersonal and they rip you off on wifi”
3 of 5 stars Reviewed March 23, 2013

Very impersonal greeting by reception staff who wander up to you and then direct you to a machine for auto checkin. I prefer to be dealt with by someone who is happy to welcome me to the property. However, this service appeared to be reserved for flight crew. For other guests all staff seemed polite but very impersonal as thought they were delivering a set patter rather than really interested in what your needs were.
Having said that, the room was spacious and comfortable and I loved the large bath towels. Breakfast was good and plentiful.
What irked me was the "free" wifi turned out to be limited to 30 minutes. After that you have to pay for it. This amounts to false, misleading advertising to me and I believe hotels charging for wifi is a rip off. I've had totally free wifi in cheaper hotels so why can't they offer it too.
If you want somewhere close to Heathrow terminal 4 this is the place for you as long as you don't mind impersonal service and paying for wifi.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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liverpool
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2013

we have stayed at this hotel numerous times not like any other premier inn this is perfect.has it`s own restaurant and bar. sky tv.play area for kid`s .staff friendly and helpful and less expensive than other hotels on bath rd parking at rear (charge applies)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed March 23, 2013 via mobile

Hotel was excellent as always expected from a Premier Inn. However, do not use the sleep/park/fly package. They use a company called Purple Parking who are the most corrupt and shocking company I have ever used. Our details were lost when we arrived and it was left for me to sort it using an expensive 0845 number when one of their representatives was standing in front of me. On my return the car was dirty and to my absolute shock, it had been searched through and anything sellable was stolen. This included items worth little more than £1 which were all well hidden in glove box etc and not on show. Purple Parking were no help at all so contacted Police. Whilst I understand not to leave things like sat navs on show I didn't think we needed to strip the car clean of all sellable items because there staff are such desperate theiving crooks.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Inverness, Scotland.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 23, 2013

Stayed here for 4 days in January. Managed to get our room at a very good price.

I had asked for a south facing room (looking on to the airport) but was given a north facing one. When I asked for this to be changed, it was sorted in 5 mins, so top marks to the staff.

Hotel was very clean and the restaurant was not expensive.

The only drawback was the parking charge of £10 per day. But due to its location at Heathrow Airport I guess this is to be expected.

We had a south facing room looking over to the BA hangers. The hotel carpark is superb for watching arriving traffic on R/W 27 R.

Hatton Cross tube station gives you access to central London/Piccadilly in about 45 mins.

I cant recommend this hotel enough, nice hotel with polite attentive staff.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Plymouth, United Kingdom
Top Contributor
148 reviews 148 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 22, 2013

The Premier Inn at Heathrow is nicer than any of the other hotels in the chain that I've ever been to. It's location is very convenient both for the airport itself and for car rental companies nearby, the staff are always friendly (I've stayed there several times), and the bar and restaurant area is good enough to not need to look elsewhere.

Room Tip: The rooms overlooking the central passage and bar area are surprisingly quiet.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ireland
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

My friend and I stayed at the Premier Inn, Bath Road, Heathrow going to our trip to Israel and coming back.

Everything worked out wonderfully. Very clean hotel, very cheap, friendly helpful staff.

All in all a wonderful find. I would recommend it to everyone.

Room Tip: try to get a room as near reception as possible
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 22, 2013

The hotel is easily accessible from the airport, both by airport bus or free (to almost the stop outside) public bus. There is also plenty of car parking available. The staff are always incredibly friendly and helpful.

The rooms are clean and well equipped, especially considering the price!
On my first visit I was a little concerned about how much sleep I would get considering the close proximity to the runway - noise was no problem what so ever, you would have no idea you are next to an incredibly busy international airport. The beds are also incredibly comfortable!

The breakfast is good, and waiting staff incredibly friendly, sometimes too helpful! Evening meals are more than adequate, though after staying there a several times I do wish they would change the menu more often!

The Touchbase facilities are excellent, with the staff manning the desks there being by far the most competent in the hotel, (not to say those in the other areas are not, the Touchbase staff know exactly what they are doing and the answers to all questions straight away.)

Having stayed in several airport hotels, the Premier Inn actually comes out top! It has everything you need (and more) from an airport hotel.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Heathrow Airport - Bath Road

Address: 15 Bath Road, Hounslow TW6 2AB, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#3 Business Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Heathrow Airport - Bath Road 3*
Number of rooms: 590
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £8.95 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 590 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 18 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
Premier Inn Hounslow
Premier Inn Bath Road
Road Travel

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