We have stayed at this hotel three times and will continue to return. The staff is willing to do whatever is necessary to make sure you have a good stay. On one visit, they changed our room to one across the hall so that we could have a better bed. They used common sense in dealing with a luggage problem and it was nice to get help, rather than excuses.
Even though they are located close to the airport, noise was not a problem. We used the convenient Hoppa Bus for four pounds to get to and from the airport. The coffee shop and restaurant had reasonable food and we didn't feel the need to exert extra energy looking for another place to eat.

The concourse of this place is fantastic but I hardly slept for the 4 nights I was there. Cheap mattress and cheap pillows were bad enough but to add insult to injury they've mounted a smoke detector with 2 bright LEDs on it that flash every second!
If they sorted that out this would be a simply awesome place, but given the main point of a hotel is that is a place to sleep they've really spent their money in the wrong place at the mo.

We were a party of 6 adults and used this hotel to stay overnight in preparation for our flight from Heathrow.

We arrived from St Pancras station which is about a 45 min taxi ride from the station. We pre booked a taxi which cost us £25.

The hotel itself is lovely. It feels brand new and it is very large and comfortable. There is a bar and restaurant which isn't expensive and has a great choice of drinks and meals. The rooms are comfortable and exactly what you would expect from a premier inn.

A useful point to be aware of is that there is a bus shuttle from the hotel to the airport which is £4 for each person. However, if you walk out of the hotel, turn left and carry on walking to the next bus stop (approx about 400m) you will get to the 'free bus zone' and all the buses to the airport are free. We are thirty and determined Northerners and easily managed this walk through slushy snow! And managed to save £24!!!!

In summary, this is a lovely hotel, a great base and I'm sure we'll be visiting again.

Considering the modest price, this place is outstanding. Clean, spacious, efficient, quiet and with very easy access to Heathrow - I concur with all the nice things that others have said about it. If you have a morning flight, save yourself all the hassles by staying here.