We stayed here for nearly 3 weeks, occupied 3 rooms, I must say our stay was good but always can do better. I noticed many things during my stay and handed over a note to the manager to sort out the issues and some ideas that might help every bodies stay.
This stay reminded me of one important thing, which to double check and confirm every thing before it gets too late. I was charged room with breakfast for one of our rooms for 2 weeks which we did not want, I raise the complain to the manager but sadly no refund, instead I was asked for the staff name which I did not have while informing at the reception. so people be careful.
I will always stay in this hotel if I am around in London, and go around with a piece of paper to write staff name before any service I take, and if possible get a confirmation.
Enjoy your stay.
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
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