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“Eat out!” 3 of 5 stars
Review of BEST WESTERN PLUS Park Grand London Heathrow

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BEST WESTERN PLUS Park Grand London Heathrow
4.0 of 5 Hotel   |   Great West Road 449, Hounslow TW5 0BU, England   |  
Hotel amenities
Ranked #5 of 21 hotels in Hounslow
York, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Eat out!”
3 of 5 stars Reviewed January 4, 2013

I picked this hotel from late rooms after missing the last available rooms at the Heathrow Hilton. It looked good and had good reviews about the rooms and as I was stuck it seemed OK.

I booked two rooms for my wife and I and our daughter, who was flying back to Japan after a family Christmas. The hotel, service and room were absolutely fine and I have no complaints whatsoever in that respect. However I do take issue and did make known my dissappointment at the time with regards to breakfast, which was completely ignored

The breakfast was extremely expensive at £49.34 for three. It was not by any means fresh or of a standard that could be associated with a hotel of this standing. I would suggest that someone within the management team sorts this out.

It was clearly apparent that all the choices on offer had been sat in the buffet for some time and were by no means fresh. For the price charged I would expect the breakfast to have been freshly prepared. The tea was stewed and came from a large pot and was undrinkable! I have stayed at the Premier Inn on Bath Road, a short distance away, and their buffet breakfast is exceptional in comparison and half the price!!

When I paid in the restaurant I queried the cost as my wife only had two slices of toast and some fruit, I was informed that there was only one charge!

I will not be staying here again and will opt for the Premier Inn in preference if the Hilton is fully booked! If you do stay McDonalds is a short distance away and well worth a visit!

Room Tip: Its just off the flight path for the north runway so an early call from a 747 is a certainty
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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234 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
blackpool
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 20, 2012

Booked in here at very short notice due to a cancelled flight but was very pleasantly suprised. This hotel is great. Got a good rate even when most hotels around were fully booked. This hotel has just been refurbished to a very high quality. i had a standard double which was fine. Huge bed, modern decor, all the usual features.

Staff are friendly and helpful. Local area is fine - there are a couple of pubs, usual take-aways, and a few shops.

Location is a bit strange, too far from london and not that close to Heathrow but definitely worth the taxi fare if you can get a good rate. Taxi from the airport was £25 but only £15 for the return when i booked through the hotel. still much cheaper than the rates i was quoted close to the airport and lovely room.

No problem with road or aircraft noise.


Tip: book your taxi to the airport through the hotel. you get a good rate and friendly driver.

Tip2: hotel info says it is 'minutes from Heathrow' - this is a little misleading. it is probalby 40 minutes from Heathrow during the day. still minutes i guess but the hotel info suggests it is closer than it really is.

Room Tip: go for high floor at the back of the hotel - away from the main road.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Top Contributor
179 reviews 179 reviews
25 hotel reviews
Reviews in 49 cities Reviews in 49 cities
167 helpful votes 167 helpful votes
1 of 5 stars Reviewed December 9, 2012

The Park Grand London Heathrow is one of about a dozen hotels in London in Best Western's Park Grand/Shaftesbury group. It is easily the worst located. The hotel itself is entirely average, the rooms are ok, the food is ok, the furnishings are ok. None of those features are great or terrible. The location is really bad though.

The problem with the location is that it is not connected to anything. The hotel is not in Heathrow, it is in Osterley - a small and unimpressive part of London next to Hounslow. Even Hounslow is not much to speak of, the facilities in Hounslow are quite poor. The hotel is about 7 minutes walk to Osterley underground station on the Picaddilly Line. The 'about' is because crossing the main road is quite difficult - to get to the station requires crossing a main road for which there is no scheduling for pedestrians so it is just about timing it right when the traffic is low.

One of the two main roads at that crossing is the Great West Road. This is the major thoroughfare in this part of London and is constantly busy. The sound of emergency vehicles racing down the road is frequent.

As Osterley is right under the flight path to Heathrow, the planes fly over the hotel without a huge amount of space to spare. From exactly 0600 planes roar overhead at a distance of about 2 minutes apart. For those who enjoying spotting from below there is a good view, for the rest of us it is a reminder of the marvel of air travel and its attendant social costs.

As the hotel is very badly located, there is nothing else around. A couple of takeaway services across the road exist and there is a cash point next to the takeaways. It is a really barren and dispiriting part of town.

Having said all that about the location, the rooms are perfectly ok. Cleanliness is fine, layout is decent, the age of the furnishings is reasonable, the bed is comfortable, the shower works. There isn't really much to complain about - nothng amazing, nothing disasterous.

The restaurant is ok. The burger option comes with a very small side of chips. The curry options are well flavoured by a chef who clearly knows subtle spicing. Breakfast is ok, the standard hotel fare not done as badly as some.

The staff are variable. Those in the restaurant were uniformly pleasant and engaging. The two this customer dealt with on the front desk were less engaging, one being really quite frosty and another being really quite slow-witted. The one member of the cleaning staff this customer ran into was really quite delightful.

This customer also had the misfortune of being over-charged, an issue being dealt with through Best Western HQ.

Overall, if this hotel is cheaper than competitors then fine but do consider the location and whether that saving really exists.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 27, 2012

Great place to stay. Rooms are new and comfortable, food in the restaurant is good and the staff couldn't be more helpful. Conveniently located for Twickenham as we were there to watch a rugby match. Lots of free parking too.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 27, 2012

i was booked here for two nights on business. On arrival I was charged £20 for parking, a further £23.90 for breakfast. I left the hotel car park for an hour and on return all of the parking spaces had gone so I had to park in a nearby street even though I had paid for a space.
Wi fi signal strength was poor and my connection kept dropping off every few minutes.
Shower only in room (no bath) and water took more than five minutes to reach a reasonable temperature.
Breakfast was supposed to be available at 6:30 and was still being put out at 6:45.
Needless to say I checked out after the first night and booked into another hotel after managing to get a refund on the non existent car parking
Can't in all honesty recommend it, nice looking hotel, poor service

Room Tip: The rooms are OK if you can make allowances for the service
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012

I have been running Internationally Accredited Life Coaching Diploma courses since 1999 in a variety of hotels and I can honestly say this hotel stands head and shoulders above the others. The conference staff are exceptionally helpful and immediately responsive to requests. The conference room is perfectly laid out for training and breakout activities without the need for extra rooms. The food is excellent, both the delegate luncheon and the evening restaurant. To add to all this, the staff are friendly, helpful and professional. I mean all the staff! The restaurant staff remember your name and your preferences (not just mine, they manage to do this for all the delegates staying in the hotel). They are friendly without being familiar and all our delegates have commented on how good the service is.
The hotel itself is new with very comfortable bedrooms and great en suites. All have fridges, tea making facilities and most importantly for me, safes. The manager takes a huge pride in his hotel and goes that extra mile to ensure his customers are more than happy with the service. I highly recommend this hotel and have already booked my courses for next year! I wish the team great success because they work very hard to give a perfect service.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 11, 2012

Top hotel.
Parking was free, check in was simple. Free wi fi with excellent signal strength. I say this as I really wanted to watch the football on my iPad and had no issues watching it in my room.

The room was superb, it's a new hotel and the room was clean, modern and very nice. I saw the pics on TA and was even better when u are in the room. By inspecting the bath room, there was no watermarks on the shower room glass so u know the housekeeping is second to none!

The bed was huge and elevated and the duvets were the best, had a great sleep no doubt.

We were on the top floor and had a nice view.

Rate included full English breakfast buffet which was nice. Had to wait over 5 mins for them to restock the buffet, was not an issue and can't complain as they work hard don't want to talk negative as effort was put in by staff. Only negative was the sausage was actually some random red frankfurter but cant complain!

Overall, a quality staff, friendly staff, brilliant room and would recommend this hotel to all. Top marks

Room Tip: I would call the hotel for prices rather than book online.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Park Grand London Heathrow

Address: Great West Road 449, Hounslow TW5 0BU, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 21 hotels in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Park Grand London Heathrow 4*
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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