I stay here before and loved it but then the manager changed and the standard of the hotel changed too. I have stayed here before. The depoist for a room changed from £20 a night to £30 a night then when we called it was £60 a night the receptionist called the manager who told us a different prices which was £80 a night in the end I refuse to give them my card untill someone gave me one set price . By the way this is the depoist not the payment of the hotel which was done already before . I DON'T know why this hotel has these prices . Other than that I wont go back again not organise and not happy witht the fact someone has my bank detials walking around. Staff was rude and care less .A 10mins walk to Houlaw and very far from Heathrow airport

We stayed one night while transiting LHR. The hotel is rather far from the airport, and contrary to the BW website, does not provide an airport shuttle. We wasted time in LHR looking for the shuttle, and then waiting while the hotel sent a complementary car and driver. I believe that they may pre- arrange transport if you contact them in advance. Otherwise, the room was new, well furnished and comfortable, although a bit small.

I had to stay here after my flight was cancelled. Accidentally got the booking, but when came to hotel was pleasantly surprised with the plush interior and very nice staff. Rooms were a pure delight, well thought of each and every aspect of a international traveller. Beds are huge and one of the most comfortable I have slept on. By the time I went for breakfast it was over but staff very delightfully offered me a cooked breakfast in the lounge. Next time I visit London will make it a point to stay here.

After having read the reviews (especially relating to the staff and service) I was dreading my stay here. Booked here as a colleague was also staying here. But the staff turned out to very competent. Stayed there three nights during the week I was in the UK.

Pros: Location is great, very close to Heathrow; take the Piccadilly line to Osterley and then cross the street to take H91 bus 2 stops to the hotel or walk (about 7-8 minutes). Rooms are very spacious, bathrooms must be the largest in any budget/mid-range English hotel and the staff were very helpful.

Cons: Restaurant is horrible and there are really no eating places nearby other than takeout; which may be OK if that is what you are looking for. WiFi (free) is absolutely unusable and if you are on business this can turn out to be a no-go. There can be some noise - but it wasn't as bad as some of the other reviewers made it out to be.

All in all for a hotel with rooms priced at GBP 75 and 20 minutes on to LHR (tube and walk) this is a great option.