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“Great hotel for travel from heathrow” 4 of 5 stars
Review of BEST WESTERN PLUS Park Grand London Heathrow

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BEST WESTERN PLUS Park Grand London Heathrow
4.0 of 5 Hotel   |   Great West Road 449, Hounslow TW5 0BU, England   |  
Hotel amenities
Ranked #5 of 21 hotels in Hounslow
Beck row
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great hotel for travel from heathrow”
4 of 5 stars Reviewed November 7, 2012

A very nice, brand new hotel. Managed to get a great price for this hotel, which was certainly worth it. The staff were very friendly on both check in and check out. The room was great with all the needed amenities plus complimentary water and fruit. Incredibly quiet, even though planes are flying overhead. The tube station is a 10 minute walk if taking luggage. Straight route to heathrow by tube or car in minutes. Breakfast was ok,nothing amazing, but standard full english available. Overall an enjoyable stay.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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232 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
London
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed November 4, 2012

I stay here before and loved it but then the manager changed and the standard of the hotel changed too. I have stayed here before. The depoist for a room changed from £20 a night to £30 a night then when we called it was £60 a night the receptionist called the manager who told us a different prices which was £80 a night in the end I refuse to give them my card untill someone gave me one set price . By the way this is the depoist not the payment of the hotel which was done already before . I DON'T know why this hotel has these prices . Other than that I wont go back again not organise and not happy witht the fact someone has my bank detials walking around. Staff was rude and care less .A 10mins walk to Houlaw and very far from Heathrow airport

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durango, CO
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 26, 2012

We stayed one night while transiting LHR. The hotel is rather far from the airport, and contrary to the BW website, does not provide an airport shuttle. We wasted time in LHR looking for the shuttle, and then waiting while the hotel sent a complementary car and driver. I believe that they may pre- arrange transport if you contact them in advance. Otherwise, the room was new, well furnished and comfortable, although a bit small.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

I had to stay here after my flight was cancelled. Accidentally got the booking, but when came to hotel was pleasantly surprised with the plush interior and very nice staff. Rooms were a pure delight, well thought of each and every aspect of a international traveller. Beds are huge and one of the most comfortable I have slept on. By the time I went for breakfast it was over but staff very delightfully offered me a cooked breakfast in the lounge. Next time I visit London will make it a point to stay here.

Room Tip: Try book the top floor, they have great views.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo, California, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2012

After having read the reviews (especially relating to the staff and service) I was dreading my stay here. Booked here as a colleague was also staying here. But the staff turned out to very competent. Stayed there three nights during the week I was in the UK.

Pros: Location is great, very close to Heathrow; take the Piccadilly line to Osterley and then cross the street to take H91 bus 2 stops to the hotel or walk (about 7-8 minutes). Rooms are very spacious, bathrooms must be the largest in any budget/mid-range English hotel and the staff were very helpful.

Cons: Restaurant is horrible and there are really no eating places nearby other than takeout; which may be OK if that is what you are looking for. WiFi (free) is absolutely unusable and if you are on business this can turn out to be a no-go. There can be some noise - but it wasn't as bad as some of the other reviewers made it out to be.

All in all for a hotel with rooms priced at GBP 75 and 20 minutes on to LHR (tube and walk) this is a great option.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 18, 2012

I stayed here after being transferred from another hotel due to their rooms being out of action. The hotel has only been open 3 months so it’s new and clean. The room was very comfortable and clean, it was also well equipped. The bed was very nice, large and very comfortable. The hotel was a little noisy due to a load of teenagers staying at the same time. I had food in the hotel restaurant, which unfortunately was not to the same standard as the rest of the hotel. It cost nearly £18 for Chicken Curry, Rice and Chips, I was never offered any desert (in fact there was none on the menu) the waitress serving me disappeared after giving me my food and was never seen again. Service in the restaurant was poor, food was okay. Overall a nice hotel for Heathrow travellers with good facilities in great order, but the restaurant needs some attention to detail.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 29, 2012

We booked this hotel for 2 nights as we were going to a concert in Twickenham.

It was booked in April before it was actually open and, although we knew that there was limited parking at the time, when we checked the website before or visit we realised there would be a £50 charge for our 2 day stay so we decided it would be cheaper to get the train down.

We got the tube to Hounslow central late at night and had a 10 - 15 minute walk to the hotel. We felt a little intimidated as we did not know the area and it was so late at night. The directions on the website could have been better. We later found the walk from Osterly tube station was much better.

Check in was ok - nothing special!

The room was very nice and clean. It had a large bed, flat screen tv, fridge and wifi. Everything was brand new.

Breakfast was ok but being used to premier inn standards, we found the food was limited and there wasn't much choice.

The restaurant menu was ok and we had an enjoyable meal in the hotel.

The service in the hotel was functional. Although we had no problems the staff lacked enthusiasm.

Would I stay there again? Probably not. Mainly because of the location of the hotel.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Park Grand London Heathrow

Address: Great West Road 449, Hounslow TW5 0BU, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 21 hotels in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Park Grand London Heathrow 4*
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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