I had to stay here after my flight was cancelled. Accidentally got the booking, but when came to hotel was pleasantly surprised with the plush interior and very nice staff. Rooms were a pure delight, well thought of each and every aspect of a international traveller. Beds are huge and one of the most comfortable I have slept on. By the time I went for breakfast it was over but staff very delightfully offered me a cooked breakfast in the lounge. Next time I visit London will make it a point to stay here.

After having read the reviews (especially relating to the staff and service) I was dreading my stay here. Booked here as a colleague was also staying here. But the staff turned out to very competent. Stayed there three nights during the week I was in the UK.

Pros: Location is great, very close to Heathrow; take the Piccadilly line to Osterley and then cross the street to take H91 bus 2 stops to the hotel or walk (about 7-8 minutes). Rooms are very spacious, bathrooms must be the largest in any budget/mid-range English hotel and the staff were very helpful.

Cons: Restaurant is horrible and there are really no eating places nearby other than takeout; which may be OK if that is what you are looking for. WiFi (free) is absolutely unusable and if you are on business this can turn out to be a no-go. There can be some noise - but it wasn't as bad as some of the other reviewers made it out to be.

All in all for a hotel with rooms priced at GBP 75 and 20 minutes on to LHR (tube and walk) this is a great option.

I stayed here after being transferred from another hotel due to their rooms being out of action. The hotel has only been open 3 months so it’s new and clean. The room was very comfortable and clean, it was also well equipped. The bed was very nice, large and very comfortable. The hotel was a little noisy due to a load of teenagers staying at the same time. I had food in the hotel restaurant, which unfortunately was not to the same standard as the rest of the hotel. It cost nearly £18 for Chicken Curry, Rice and Chips, I was never offered any desert (in fact there was none on the menu) the waitress serving me disappeared after giving me my food and was never seen again. Service in the restaurant was poor, food was okay. Overall a nice hotel for Heathrow travellers with good facilities in great order, but the restaurant needs some attention to detail.

We booked this hotel for 2 nights as we were going to a concert in Twickenham.

It was booked in April before it was actually open and, although we knew that there was limited parking at the time, when we checked the website before or visit we realised there would be a £50 charge for our 2 day stay so we decided it would be cheaper to get the train down.

We got the tube to Hounslow central late at night and had a 10 - 15 minute walk to the hotel. We felt a little intimidated as we did not know the area and it was so late at night. The directions on the website could have been better. We later found the walk from Osterly tube station was much better.

Check in was ok - nothing special!

The room was very nice and clean. It had a large bed, flat screen tv, fridge and wifi. Everything was brand new.

Breakfast was ok but being used to premier inn standards, we found the food was limited and there wasn't much choice.

The restaurant menu was ok and we had an enjoyable meal in the hotel.

The service in the hotel was functional. Although we had no problems the staff lacked enthusiasm.

Would I stay there again? Probably not. Mainly because of the location of the hotel.