We choose to stay in this hotel due to its location as we had some family business that needed attending to down the road from the hotel. Finding the hotel was very easy.
Check in was very slow as the reception did not know what she was doing. She was very quick to take my money for the 2 rooms we had booked and £5 per night, per car!! We were not told anything about the facilities that the hotel had to offer, I had to prompt the reception to get all the information we needed.
Rooms are very big and spacious but are very dated and need a facelift. One of the rooms we had smelt like it was a smoking room, the furniture was dark and the lighting very poor. If you wanted the heating on in the room you would have to put up with a loud noise. The tap in the bathroom would not close fully once opened, the shower was so powerful that the shower head would move with the pressure and end up soaking all the bathroom.
The customer service was non existent and the duty manager was rude and patronising and did not care about his guests. The staff here were not able to do anything to help us a guests and everything seemed to be a big struggle.
We ended up moving hotels and staying in the Best Western down the road. I will not be staying here again as it is not worth the money and the staff have no customer service skills for paying usets. I wouldn't recommend anyone to stay here.
- Official Description (provided by the hotel):
- Designed for pleasure but equipped for business, the Master Robert Hotel has for long been a favourite for corporate clients, people travelling to/from Heathrow airport, and even visitors to London and the surrounding tourist and leisure destinations.Famous in the Heathrow hotel market for its large bedrooms, fantastic service and ample car park space, the hotel is well – equipped to meet your requirements. Car parking is charged at £5.00 per car / per day subject to availability. ... more less
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