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“Location ok standard degraded” 3 of 5 stars
Review of Master Robert Hotel

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Master Robert Hotel
2.0 of 5 Hotel   |   366 Great West Road, Hounslow TW5 0BD, England   |  
Hotel amenities
Ranked #15 of 22 hotels in Hounslow
Newport, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
“Location ok standard degraded”
3 of 5 stars Reviewed February 3, 2013

This hotel was great for location but poor in appearance. Rooms spacious but decor was not up to conditions reflected in its price. Biggest problem was at 6am when plane's came in for landing what a noise.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at Master Robert Hotel, responded to this review, August 16, 2013
Dear Sean,

Thanks a lot for your valuable feedback.

We appreciate your time and looking forward to accommodate you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Haydock, United Kingdom
Top Contributor
113 reviews 113 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

We have stayed here a good few times over the years but it is really ready for a refurb whilst well placed & good value for money staffing has declined and customer service not what it used to be the bar area is very tired and restaurant not as good but for one or two night stays it is worth it, don't use their recommended taxis look up and call your own but to be honest you get what you pay for cheap an cheerful.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at Master Robert Hotel, responded to this review, August 16, 2013
Dear Tom,

Thank you for taking the time to write a review. We appreciate your time and support.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2013 via mobile

This hotel does not claim to a 5 star hotel but what it lacks in style it makes up with a really friendly welcome and comfortable room
Food quality is good for the price you pay!!
What do people expect??
I would recommend this hotel to all my friends

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at Master Robert Hotel, responded to this review, August 7, 2013
Dear Guest,

Thanks for the great feedback. We are happy to hear that we made your stay such an enjoyable one. I hope you have the chance to stay with us again on future occasions.

We look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandeilo, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 20, 2012

The Master Robert has been stayed at recently by my better half and her sisters for a family party, and coincidentally by my son and his family last year. It successfully filled the need for an 'economy' hotel, with excellent breakfast, clean rooms and friendly staff. The building is rather tired and certainly not in its youth. But some of the reviews here seem to be written by people who can only see the worst in things. Not a holiday base for those looking for style and romance; but it does a job well.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 18, 2012 via mobile

Avoid at all costs food is a disgrace not to mention the cockroaches in the dining room. When approached the staff were less than helpful. In fact downright dismissive of the situation!!! Possibly a bed bug infestation too but I'm not entirely sure where my bites came from!!!

  • Stayed December 2012
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 17, 2012

I really would like to give the Master Robert Hotel a better review - if only because the staff are very polite and helpful - but they are let down by few basic accommodation faults. The good points clean and ample rooms, good bed, central heating and very hot water. The downside is in our room (17) the window could not be shut. At first I was concerned it would get cold and draughty over night, but the heating and heavy duty curtain eliminated any problems. But as this hotel is in the flight path of Heathrow the noise of the planes was not cancelled out and was awoken at 6am. I did report and maybe this will have been fixed. The rooms are more than adequate but look tired and need updating. The TV was quiet small - but this was not important to us. The breakfast was very appealing and plentiful, but on the cool side of hot, so a little disappointing. Overall I can not rate it higher and believe its average for the £51 we paid for a double inc breakfast (booked in advance online). Had we paid the £124 quoted room rate we would been very disappointed. There is an additional £5 per night parking fee which can be avoided by spending £15 or more on drinks or meals.
I would consider visiting again, at £51, but would ask in advance some of the problems had been resolved.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Master Robert Hotel

Address: 366 Great West Road, Hounslow TW5 0BD, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #15 of 22 hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:2 star — Master Robert Hotel 2*
Official Description (provided by the hotel):
Designed for pleasure but equipped for business, the Master Robert Hotel has for long been a favourite for corporate clients, people travelling to/from Heathrow airport, and even visitors to London and the surrounding tourist and leisure destinations.Famous in the Heathrow hotel market for its large bedrooms, fantastic service and ample car park space, the hotel is well – equipped to meet your requirements. Car parking is charged at £5.00 per car / per day subject to availability. ... more   less 
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