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“Could be so much better” 2 of 5 stars
Review of Master Robert Hotel

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Master Robert Hotel
2.0 of 5 Hotel   |   366 Great West Road, Hounslow TW5 0BD, England   |  
Hotel amenities
Ranked #17 of 22 Hotels in Hounslow
Hornchurch, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Could be so much better”
2 of 5 stars Reviewed September 15, 2012

Good price. £190, 4 nights, twin room inclusive of buffet breakfast. There was a great selection covering pretty much anything one could wish for in the morning.
A low rise red brick complex with ample car parking. Free WiFi in public areas (reception, restaurant, bar) simply did not work on either of two phones or a laptop, so I guess it just does not work. Good sized rooms with very tired decor and an abundance of mahogany-stained furniture.
The carpet in the room bore burn marks from an iron (not included) and worryingly a large area below the wall mounted fan heater.
There was an old style CRT TV in the room as well as a Freeview box providing multichannel TV but no instructions as to how to work them.
Plenty of tea and coffee to go with a kettle that wouldn't switch off by itself (maybe because the flex was held together with electrical tape?)
Plenty of hot water to fill the bath which was crowned with a black mould and plenty of cracks in the ceiling to look at when lying back in the suds. The card operated front door opened freely - without a card - and the fire exit was permanently propped open.
The location is not great. You need to walk for fifteen minutes to get to the nearest tube/train station or drive there.
Same goes for eating somewhere other than the hotel restaurant. Also there is no need for a morning wake up call, the planes coming over at 200 feet on the way to Heathrow will take care of that, starting at 6AM.
I just can't recommend this place, really it is hampered by it's location but more importantly is desperately in need of renovation.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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245 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 13, 2012

We came to this hotel for the Lady Gaga concert at nearby Twickenham - had a lovely room, beds were comfortable and room very clean and not dark and dingy at all. The water pressure was not great though. As everyone says, it just the planes - they are like every 30 seconds and feels like you are at the end of the run way - and they are very loud and very close. They did stop at night and started again at 4.30am. Although we had tripple glazed windows and hardly heard anything once windows were shut. Breakfast was lovely, lots to choose from and very hot. Would defintley stay here again for an over night.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 12, 2012 via mobile

First of all it's a MOTEL, not a hotel. It is nothing like the pictures advertised. Went out the back to our 'room', dark and dingy all the way. The room looked like something out of a horror movie, the walls were a disgusting yellow smoky colour. The planes flew over the hotel every 40 seconds so close you could practically see up the pilot's nostrils, it might as well have been located on Heathrow's runway. Booked another hotel within 30 minutes, left and demanded a refund. So nope, i wouldn't recommend it.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 11, 2012

I stayed in this hotel for several weeks whilst working at the Olympic and Paralympic games. Whilst the hotel does need an upgrade, and it is a little dated in it's style and décor, it is clean and good value for money.

If I have one criticism it is that food was not available after 10pm, which when you have been working long hours late into the evening is somewhat disappointing. Having said that, there are plenty of local food outlets that are open until the early hours of the morning if you are desperate.

In general though, I found the staff to be friendly and helpful, the food good and not too expensive, and the room was spacious and comfortable. I would not hesitate to use this hotel again in the future.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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chipchik
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed September 9, 2012 via mobile

We stayed in this hotel as we were attending a gig at the near by twickenham stadium. We were looking for something that was cheap and close to the venue and in this respect the hotel did the job! A taxi to the stadium cost us £12
The room itself was beyond dated! On the plus side it was extremely clean and functional - just old! The beds were clean and very comfortable!

The planes do fly over frequently and are loud - there is no getting away from them!

All in all an okay hotel that offers a comfortable and cheap stay - just not somewhere you would want to take your other half for a romantic break!!!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Resolven, Wales, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 7, 2012

After reading some reviews we were apprehensive, however as a family with friends 7 in all we were more than pleased with all aspects of this friendly hotel. We arrived a little late but the staff were only too pleased to provide us with a lovely meal. All the staff were cheerful and helpful, especially tha managaress, a delightful lady who deserves double wages. Ok, the place is a little dated but clean and comfortable, if it was brought up to date then it would be far more expensive. Highly recommended and thanks to everyone at The Master Robert for making us so welcome.
Planes are a big problem but after a couple of hours you don't even notice them

Room Tip: Part of the hotel os more motel, great if you want your vehicle close by
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed August 31, 2012

I stayed here while on business in the area for a week earlier this year. I had no major problems with the hotel itself, while it is a bit rustic it is kept clean, well maintained and the staff are very fiendly and helpful.

Breakfast in the morning is ok and while there is a restaurant on site, I just had barfood in the evenings which was good quality.

I would have scored a three but for the planes. The hotel is literally under the flightpath for planes landing at Heathrow and at busy times, they are coming in every 90 seconds; you look up and can actually see the undercarriage coming down. Thankfully I am a fairly deep sleeper so it wasn't too bad for me but I know people who would find it impossible to sleep under it; yes I know there are no night time flights but the first planes start landing about 5am and most people don't be up that early.

In summary, the hotel itself is fine, but the location is horrible

Room Tip: Ask for a room in the rear block
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Master Robert Hotel

Address: 366 Great West Road, Hounslow TW5 0BD, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Restaurant Room Service
Hotel Style:
Ranked #17 of 22 Hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:2 star — Master Robert Hotel 2*
Official Description (provided by the hotel):
Designed for pleasure but equipped for business, the Master Robert Hotel has for long been a favourite for corporate clients, people travelling to/from Heathrow airport, and even visitors to London and the surrounding tourist and leisure destinations.Famous in the Heathrow hotel market for its large bedrooms, fantastic service and ample car park space, the hotel is well – equipped to meet your requirements. Car parking is charged at £5.00 per car / per day subject to availability. ... more   less 
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