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“Lousy” 1 of 5 stars
Review of Travelodge Heathrow Heston M4 Westbound

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Travelodge Heathrow Heston M4 Westbound
Moto Service Area, M4 Motorway | Phoenix Way, Heston, Hounslow TW5 9NB, England   |  
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Ranked #18 of 22 Hotels in Hounslow
Southampton, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Lousy”
1 of 5 stars Reviewed March 22, 2013 via mobile

We had the misfortune of stsying there. We were supposef to stay there for 2 nights, but decided to go and stay at friends house. Tje room was ok. The bed was uncomfortable. Tea + coffee lousy. Only one set of towels. Overal nasty!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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307 reviews from our community

Traveler rating
    25
    44
    79
    64
    95
See reviews for
79
87
24
50
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Plymouth, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 19, 2013

Stayed two nights Friday and Saturday and was expecting a tale of horror. However it was OK considering it only cost £21/night. Warm and comfortable. Good noise insulation and only faintly heard the rumble of reverse thrust from planes landing at Heathrow. Shower was hot and wet and bed OK too. Room could do with redecoration and the worktop area where the kettle was had began to disintegrate.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 17, 2013

Has to be one of the worst hotels I've ever had the misfortune of staying in. All airport hotels tend to be pretty exploitative, knowing that you have little choice if you need to catch an early morning flight and don't live locally. This place, however, takes that contempt for customers to a different level with it's dirty rooms, complete lack of service and cynical exploitation. It even charges extra for parking in the hotel car park... something that is obviously unavoidable for 99% of customers and so should clearly be included in the (not cheap) standard price.
We arrived around 11pm, looking forward to a relaxing drink after a 7 hour drive, but the bar had already closed, and we were pointed in the direction of a vending machine that supplied hugely overpriced cans of warm lager!
A thoroughly nasty place that should be avoided at all cost!

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 2, 2013

I have stayed in a lot of places but this to be one of the worst. The noise from people coming in at all hours was terrible. The bed is the softest ever and the most uncomfortable as you just fall into the middle. With the M4
Closed the place was a nightmare to get too as well. I know it's what you get when you pay cheap but this was just rubbish, never again.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 26, 2013

This has to be the worst experience we have ever had. Booked two rooms for all of us and we arrived late but I had warned reception we were going to be late arrivals. My first impression was the place was scruffy, chipped paint, vinyl floors patched, rough. But it was late. The first room had dirty sheets, filthy bathroom with mouldy walls, the door would not lock. The second room was even worse. We organised fresh sheets for both rooms, used a chair up against the door and fresh towels arrived. If it hadn't been so late at night we would have turned on our heels but we had an early flight and there was no alternative. NEVER AGAIN. Wrote to their head office and got a generic reply. Included photos of my complaints too!!

Room Tip: Sleep in your car. Not worth whatever the deal is.
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  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dereham, Norfolk
Top Contributor
105 reviews 105 reviews
63 hotel reviews
Reviews in 73 cities Reviews in 73 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed February 25, 2013

I am absolutely amazed that a big group like Travelodge has let one of its hotels get into this state.
Filthy, stained carpet, paintwork and walls chipped and marked, everything in the room was in desparate need of repair & refurbishment. Bed linen seemed fresh and clean so a decent nights sleep despite the background noise from the M4. Facilities at the services next door are very basic to say the least ! Receptionist was very good & friendly though, only good thing about the place !
Only saving grace was the price - £36 for a night near Heathrow is good.
Wouldn't go back - wouldn't use a Travelodge at a service area again either.

Room Tip: Pay a bit more - there are plenty of hotels locally !
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 4, 2013

We (a group of 4 couples) stayed on a Saturday night. I'm not normally a fan of travelodges but was pleasantly surprised with this one. The service was brilliant, nothing was too much trouble. It was also clean and comfortable. Some of our party found the beds too soft but that was the only criticism. The room was lovely and warm too.
There was also a free phone direct to a good and cheap taxi company. The location was a good base for visiting Twickenham.

When we went for breakfast at the motorway service restaurant next door and the staff pointed out the offer of the discounted breakfast - a cooked English breakfast for £3.99, brilliant!

The only thing that could make it better was if there was a bar nearby.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Heathrow Heston M4 Westbound

Address: Moto Service Area, M4 Motorway | Phoenix Way, Heston, Hounslow TW5 9NB, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Hounslow
Price Range (Based on Average Rates): $
Number of rooms: 55
Reservation Options:
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Also Known As:
Travelodge Heston Heathrow Hotel Hounslow
Travelodge Hotel Heston Heathrow
Travelodge Hotel Hounslow
Travel Lodge Hounslow
Travelodge Hounslow
Hounslow Travelodge
Hounslow Travel Lodge

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