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“Tired but not disgusting!” 3 of 5 stars
Review of Travelodge Heathrow Heston M4 Westbound

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Travelodge Heathrow Heston M4 Westbound
Moto Service Area, M4 Motorway | Phoenix Way, Heston, Hounslow TW5 9NB, England   |  
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Ranked #18 of 22 Hotels in Hounslow
devon
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Tired but not disgusting!”
3 of 5 stars Reviewed September 9, 2012 via mobile

After reading reviews about this hotel I was particularly concerned about filth and noise.
Noise - slept like a log none of the usual door banging or neighbours noisy, seemed busy too. Flights are not far over head before landing at heathrow but wasn't disturbed at all.
Room 222 was tired and dated and all areas jaded and weren't spotless but were far from filthy. Bed acceptable towels clean

Well for £23 what more can u expect.

Used as a base for concert at twickenham and Harry potter studios and very good access to these :)
Prob wouldn't stay here again to be fair!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Guest Relations Manager at Travelodge Heathrow Heston M4 Westbound, responded to this review, September 25, 2012
Dear george29575,

Thank you for your post.

It is always good to get positive feedback from our customers after they have stayed with us. We will make sure the hotel receive a copy of your compliment.

With regards to the concerns you’ve raised, your valuable comments will be used to support any improvements which may be required at this hotel.

Once again, we thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 reviews from our community

Traveler rating
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    79
    64
    95
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Top Contributor
137 reviews 137 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed September 9, 2012

This, Heathrow Central and Feltham are all ideal for that early morning flight

It's a Travelodge, not the Ritz and will never be confused and is a bed for the night not much more.

If you are arriving late at night and only need a kip then this ideal as limited things to do.

Getting to London early evening before the flight and have time for a drink go to Feltham, Nando, pub and great Indian all very close. Holiday starts early!!

Only want a drink in the bar, Heathrow Central Travelodge is best.

At the end of the day you get what you pay for!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberfan, United Kingdom
Top Contributor
97 reviews 97 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed September 5, 2012

Stayed with my family as an overnight stopover. Staff were very polite and efficient however the rooms were very worn and needed refurbishment. Fine as an overnight stop but would not want to spend long at this particular lodge.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Guest Relations Manager at Travelodge Heathrow Heston M4 Westbound, responded to this review, September 19, 2012
Dear Lostyeti73

Thank you for your feedback.

I am sorry to hear you have cause for complaint, and that your stay did not meet with your expectations on this occasion.

Your valuable comments will be used to support any improvements which may be required at this hotel.

In addition, we would like to fully investigate your concerns. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form to securely provide us with your confirmation number and full details of your complaint.

We will then be able to fully investigate your concerns with the Hotel Management team, and provide a resolution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
51 reviews 51 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 5, 2012

I stayed at this hotel for one night after my flight was delayed into LHR. After a long day I did not want to drive home and preferred to stay and recover. After a search of the local reasonable options I chose this one. It did the job and for the price was perfectly acceptable.

As others have said, it is looking tired and a few simple things could be done to improve it;
- replace the corridor carpets so at least they are all the same design
- replace the sealant that has perished around fittings in rooms and corridors
- improve the blinds / fit curtains to provide more black out
- get freeview on the TV
- improve the windows to reduce road noise, etc

Having said all that, this hotel is one of the cheapest options in the local area. You could go to one of the premier inn's but you would pay around £30 more and have to pay around £10 to park the car. Yes, rooms would be newer / better but, as ever, pay your money, take your choice.

Staff were efficient, friendly and polite. I can't fault them and it was a pleasure to be served by someone with interest and politeness after a long flight delay.

Travelodge have some stiff competition. Spending a little money would go some way to giving them an edge over some of these.

Room Tip: As ever, one away from the thoroughfare / entrance is always better.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Guest Relations Manager at Travelodge Heathrow Heston M4 Westbound, responded to this review, September 19, 2012
Thank you for your comment.



Dear sibboinwales

We are sorry to learn about your disappointing stay.

The points you’ve raised will be used to support any improvements which may be required at this hotel.

Your feedback is important to us, and we would like to investigate the issues. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form, to provide us with full details of your issues and your booking number.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 1, 2012 via mobile

We had booked the hotel as we were making use of the nearby tube station to get in to central London for the day, we didn't get back and check in to the hotel until 9.30/10pm on 30th August 2012, we got to the room and the bathroom was disgusting! I have stayed in loads of hotels in my lifetime and the bathroom was vile! The bathroom had NOT been cleaned there was a plastic wrapper from the complimentary soap on the side and the soap from the wrapper was sat on the side of the basin having been used! There were pubic hairs by the taps in the bath and the plug hole was filthy! If I hadn't of been so shattered after a long day I would have complained at the reception desk but all we wanted to do was sleep! The bed was also rubbish, looked under the mattress and wished I hadn't! Stained and also vile, yes it is a travel lodge and you get what you pay for but the very LEAST anyone should expect is cleanliness and we did not get this, none of us used the bathroom apart from the toilet which was only out of necessity! Have stayed in other travel lodges which have been as cheap and cleaner than this, it is awful!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Guest Relations Manager at Travelodge Heathrow Heston M4 Westbound, responded to this review, September 19, 2012
Thank you for your comment.

Fayray1

We are sorry to learn about your disappointing stay.

The points you’ve raised will be used to support any improvements which may be required at this hotel.

Your feedback is important to us, and we would like to investigate the issues. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form, to provide us with full details of your issues and your booking number.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2012

ok,most of the reviews have valid points,the decor needs updating,the location isnt perfect,but hey,its not too noisy[stayed in room 210],i always bring earplugs to hotels anyway,staff were helpfull and pleasant.its 5 mins to hounslow west tube[use service rd,staff will draw you a map]and parking is plentiful.for a cheap base to get to london this is fine.i paid £32 per night and didnt expect luxury.the cleaners were always about and asked if we needed anything,towels,sheets etc.maybe its just me or im easily pleased but ive paid a lot more in supposedly better hotels and been disappointed,for the price, this is great,i wasnt disappointed at all.

Room Tip: rooms 200 to 212,first floor ,not facing the parking area.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North East
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 26, 2012 via mobile

The hotel was fine. Basic but cheap and cheerful and clean. It was awful to find from the east side of the motorway. Do not follow sat nav directions from postcode. We ended up in a dodgy housing estate!

  • Stayed June 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Heathrow Heston M4 Westbound

Address: Moto Service Area, M4 Motorway | Phoenix Way, Heston, Hounslow TW5 9NB, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Hounslow
Price Range (Based on Average Rates): $
Number of rooms: 55
Reservation Options:
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Also Known As:
Travelodge Heston Heathrow Hotel Hounslow
Travelodge Hotel Heston Heathrow
Travelodge Hotel Hounslow
Travel Lodge Hounslow
Travelodge Hounslow
Hounslow Travelodge
Hounslow Travel Lodge

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