Although the title of my review is 'chaos', I must say that the hotel is very nice and friendly with a lot of super staff. There were six of us in the party and we were part of an organised trip to see a matinee performance of Dirty Dancing at the Piccadilly Theatre (brilliant!). When we arrived at the hotel we were given our rooms and instructions for the evening, which was a bonus, no queuing up at reception. We quickly changed and went for the evening meal which turned out to be quite disappointing for a hotel of this calibre. only three choices of buffet main meal consisting of fish, pasta or stew. As we were all hungry we made the most of the few vegetables on offer and went to the evening disco which was down below ground level. Shock! No bar down there. We all went back upstairs and had a couple of drinks before retiring to bed. At around 4.30am the fire alarm went off and everyone began the evacuation. The only thing was that there was no member of staff to be seen anywhere around the corridors or stairs and consequently everyone bunched up around the stair exits. If this had been a real fire and not a question of someone pressing the wrong button (which we were told later) I fear that there would have been a lot of casualties. There were a lot of elderly people left outside in their nightwear on a very cold and early Sunday morning. Hopefully, the management will be looking at their fire training and evacuation procedures as a matter of urgency.
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- Also Known As:
- Renaissance Hotel London Heathrow
- Renaissance Hotel Hounslow
- Renaissance Hounslow
- Hounslow Renaissance
- Renaissance Heathrow