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“great place to overnight at Heathrow” 4 of 5 stars
Review of Renaissance London Heathrow Hotel

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Renaissance London Heathrow Hotel
4.0 of 5 Hotel   |   Bath Road, Hounslow TW6 2AQ, England   |  
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Ranked #14 of 22 Hotels in Hounslow
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“great place to overnight at Heathrow”
4 of 5 stars Reviewed September 23, 2013

when i travel to the UK or Europe, India, Africa or Mid East destinations i take the morning day flight into Heathrow and overnight at the airport as it allows me to sleep in a bed, save money by flying coach and it breaks the trip up into two manageable chunks. the Renaissance is a great place to stay. served from all of the terminals by bus (4pounds) and just 15 minutes you have a bed, great shower, good breakfast and you are right at the airport for your next flight.

easy in, easy out, no hassels and if you can get a deal you can stay for under $125 for the night. easily worth the cost vs business class seats

Room Tip: double glass makes all the rooms a good bet
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
Thank you for your review; how pleasing it is to know that you enjoy staying with us and that our location meets your requirements. It might be of interest to you to know that there are also free buses running to/from Heathrow; you will find them listed on our website. We look forward to welcoming you back soon.
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1,697 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
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Boston
Top Contributor
100 reviews 100 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed September 23, 2013

Well, unless you like furnishings from the Disco era and a bathtub/shower set-up last seen in an episode of the Monkees . Egad, whatever happened to Marriott standards? There have got to be better places to stay near the airport than this train wreck. Space heaters lining the hall on the second floor told us all we needed to know about the heating system. Let me be clear - stay away. Stay very far away.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
Your review is much appreciated and I am sorry that we did not live up to your expectations. It is with much pleasure that I can advise the bedrooms renovation is imminent. The renovation plans include changing the heating and cooling system to a more efficient one. Please return in the future to experience these improvements for yourself.
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Co Durham, uk
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 23, 2013 via mobile

We stayed here the night before an early flight and I booked it because the Renaissance has a good reputation and it advertised runway views which I thought was novel. Sadly the hotel is very tired and in dire need of a refurb. We did have a view of the runway if we crained our necks to see it ( our view was a brick wall). The room was comfortable and clean but as I mentioned previously it is tired, old and out dated. The check in staff were great and all staff members we encounted were friendly and pleasant. I would not stay here again until it is refurbished as it was £70 more per night than the premier inn which to be honest would be in better condition. It's overpriced.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
Thank you for your kind comments about the hotel staff; it is always a pleasure to see them recognised in this way. The hotel’s new owner recognises that there is a need for a major renovation of the bedrooms and, I am delighted to advise, one is imminent. With this in mind, I hope you will return to experience the improvements for yourself.
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Edinburgh
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 23, 2013

BA put me up in this hotel as my flight had been delayed and I missed my onward connection. The guy at the reception desk was pretty unhelpful and didn’t bother to point out where the lifts to the rooms were. The bedroom was pretty small and the décor tired. The TV (old style) was in a cabinet whose doors did not open fully, which restricted the passage at the bottom of the bed to the loo. There were some toiletries but no shower cap or facecloth – which would have been nice to have given the fact I only had my hand luggage. I did sleep well, although I was pretty exhausted by the time I got to bed. Breakfast was fine with a fair amount of choice. Strange selection of breakfast cereals though – I could not see my usual Weetabix or Bran Flakes, but there were plenty of Frosties and Coco Pops if you like a sugar rush in the morning!
Overall the hotel was pretty disappointing and if I need a hotel at Heathrow in the future I would not choose this one.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
Thank you for reviewing your stay with us. I am delighted to advise that a major renovation is imminent; this will include the bedrooms, corridors and Lobby. Your comments with regard to the choice available of breakfast cereals will be shared with our Food & Beverage Manager. We hope you will change your mind and return to the hotel to experience the improvements for yourself.
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Oxon
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

We only stayed room only due to an early flight to the States, bed was superb and room was very clean staff were helpful and checkout is so fast as was check in. Although we had a runway facing room by choice we could not hear the planes.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
When travelling a good night’s rest is important therefore it is good to know that you found comfort in the Renaissance bedding and the soundproofing to be fully effective. Thank you for your comments.
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Sheffield, United Kingdom
Top Contributor
53 reviews 53 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed September 21, 2013

This hotel is tired beyond belief, from the dilapidated exterior with a pot holes car park to 1980's rooms - with large bulky CRT Tv's (seriously!!). The hotel is clean and the staff friendly, but the wait times to check in and check out were awful. It is sad to see the constant same excuses rolled out by managers ...'we will be shortly starting on renovations' - perhaps it would be better if you actually did something! As a Gold Elite member stopping 50+ nights per year across Marriotts in Europe and the USA - this is perhaps the worst Marriott chain hotel. The hotel is reasonable value for money, but please don't expect luxury! Marriott and new owners - hang your head is shame!

Room Tip: Stop in another hotel!
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
As a valued Marriott Gold Elite Member all your comments are important to us; thank you for taking the time to use Trip Advisor. I am sorry to learn that you were disappointed with your stay. Major renovations such as ours take time to plan and come to fruition, as I am sure, you are aware. We will be restoring the hotel to the Renaissance brand; I hope that you will not be deterred by your recent stay with us and allow us the opportunity in the future to serve you as our guest.
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Cranbrook, Kent
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 21, 2013

We selected this hotel as we had stayed here before. Great location and easy access to the hopper to get to terminal 4. The hotel was clean and comfortable, although is starting to look a little dated in some areas. But good hotel for access to the airport, but allow 30 min for the hopper bus as it seemed this was the first/last hotel pick up for T 4&5 which is tiring when you arrive from a 13 hour flight and it is midnight.

Speedy check in and friendly staff. We had a bar dinner which was tasty and paid average London prices.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review, September 27, 2013
Thank you for your review; I am delighted our location suited your needs and that you found the staff to be friendly. There are a number of ways to get to and from Heathrow; a list of free buses can be found on our website. The hotel is looking dated; this is soon to be rectified as a major renovation is imminent. We hope you will keep staying with us; you will then be able to experience the ‘new’ hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance London Heathrow Hotel

Address: Bath Road, Hounslow TW6 2AQ, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Spa Hotel in Hounslow
#6 Luxury Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance London Heathrow Hotel 4*
Number of rooms: 650
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Also Known As:
Renaissance Hotel London Heathrow
Renaissance Hotel Hounslow
Renaissance Hounslow
Hounslow Renaissance
Renaissance Heathrow

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