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All 19 Hounslow hotels

Renaissance London Heathrow Hotel: Traveler Reviews

4.0 of 5
Bath Road, Hounslow TW6 2AQ, England
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Ranked #10 of 19 hotels in Hounslow
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928 reviews from our community

Traveler rating
    114
    347
    258
    138
    71
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Families
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Couples
310
 
Solo
122
 
Business
273
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Gloucestershire
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Cleanliness is a lot to be desired !!”
3 of 5 stars Reviewed December 2, 2012

Absolutely shocked to find in the Television cabinet draw stale opened packet of cereals, scale mouldy bread rolls and used tea bags!! Need I say more!! Clearly the chambermaids are doing a clear minimal clean. CLEANLINESS IS NEXT TO GODLINESS !!!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Helen N about Renaissance London Heathrow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
December 12, 2012
Thank you for staying at the Renaissance London Heathrow Hotel. May I say how concerned I was to note your comments regarding the Television cabinet drawer. Please be assured, we take your comments extremely seriously. Our Executive Housekeeper has carried out a thorough investigation into what occurred and action has been taken, to try and ensure this does not happen again. This most certainly is not the standard of service we strive so hard to attain. May I take this opportunity, however, to announce that the Arora Group took over our hotel in October, 2012. We have already commenced Phase 1 of a very exciting and innovative investment in our product. A complete refurbishment of our Bedrooms, Bathrooms and Corridors is planned, along with significant improvements to our Lobby, Bar and Meeting Rooms. This will greatly enhance our overall Guest Experience. I sincerely hope you will not be deterred from giving us another chance to live up to your expectations and that we will welcome you back as our most valued guest in the future.
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Newcastle upon Tyne, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Stay Away”
2 of 5 stars Reviewed December 2, 2012

We read all the previous reports on tripadvisor about this hotel so we had not intention of booking it. Then one of the search websites had this place on a room deal of £63 instead of £103 so we thought lets give it ago, its only one night before we fly. When we arrived at the reception it was clear that work was going on as dust every where and lots of plastic sheets and work equipment. We checked in quick as we were only people checking in at time. We went to our room and it was like something from the 70s, tiny, dark, old furniture and even the television was an old big bulky set ( type my grandma had). We went to go to the spa but it closed at 2pm on a weekend (it was 5pm) so we went to the bar. The bar was cold, freezing infact. I asked about the fact it was so cold and was told its 'air conditioned' so we can not change it ( rubbish). We ordered drinks only to be told we have no orange juice. The food we ordered was bland and over priced, service was poor, the staff more interested in talking to each other. Only good points, Starbucks Coffee and Bed was quite good. This place gives the impression of a place closing down.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Vegasguy6 about Renaissance London Heathrow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
December 4, 2012
May I say how disappointed I was to note your comments. Please be assured I take your findings extremely seriously. Our Hotel was Taken Over by the Arora Group in October, 2012 and are totally committed to making significant improvements to our Guest Experience. As you pointed out, Phase 1 of a very exciting and innovative investment in our product has already commenced. My sincere apologies for any inconvenience caused by our building works. A complete refurbishment of all our Bedrooms, Bathrooms and Corridors is planned, along with enhancements to our Bar, Lobby and Meeting Rooms. I trust you will not be deterred from giving us another opportunity to live up to your expectations and that all the Team at the Renaissance London Heathrow Hotel may look forward to welcoming you back again in the future.
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“Very Close to Heathrow”
4 of 5 stars Reviewed December 1, 2012

This hotel is inside the Free Bus Zone so do not take the Hotel Hopper shuttle, which costs about $12. The Free Bus Zone will take you to and from this hotel, to Heathrow airport, and to the train/metro station, as well. There is a Starbucks inside the lobby -yay! A lot of international flight crews stay here -it is really fun to see a plethora of flight attendants and pilots, from all different airlines, in the lobby waiting for their shuttle. The hotel is very nice -I believe they are renovating some parts of the hotel. Our room was updated however, the bathroom was completely old school. I didn't mind as the hotel and our room were very clean. The front desk staff are wonderful and very accommodating. However; this hotel is about 30 minutes away, via the tube, from Piccadilly and all the fun sights of London.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Stroller_Snob about Renaissance London Heathrow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
December 4, 2012
Thank you for staying at the Renaissance London Heathrow Hotel. Your feedback is most appreciated. May I take this opportunity to announce, that following the Take Over of our Hotel by the Arora Group, in October, 2012, we have, as you correctly noted, already commenced Phase 1 of a very exciting and innovative investment in our product. Plans are in hand to completely refurbish our Bedrooms, Bathrooms and Corridors. We will also be making significant enhancements to our Lobby, Bar and Meeting Rooms. All the Team look forward to welcoming you back again to enjoy our greatly improved Guest Experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Surprisingly quiet so close to runways”
3 of 5 stars Reviewed December 1, 2012

Big impersonal hotel, probably the closest to T1-3. Room & public areas were clean. Interanl signage could be clearer - followed this to room, then subsequently discovered far shorter route to lifts.

Despite being across road from one of the main runways, you don't hear the aircraft, but this is compensated for by the noisy air-con and room quickly becomes very stuffy if switched off.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask BlueWoodgate about Renaissance London Heathrow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
December 4, 2012
Your Review on our Hotel is very much appreciated. It is important for us to receive our Guests’ feedback, in order to continually improve our standards and service. May I take this opportunity to announce, that following the Take Over of our Hotel in October, 2012, by the Arora Group, Phase 1 of an innovative and exciting investment in our product, has already commenced. A complete refurbishment of our Bedrooms and Bathrooms will take place, including a new air conditioning and heating system. Significant enhancements are also planned for our Corridors, Lobby, Bar and Meeting Rooms. All the team at the Renaissance London Heathrow Hotel look forward to welcoming you back again as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberystwyth
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Good airport hotel”
4 of 5 stars Reviewed November 30, 2012

We stayed here for one night during November for a very reasonable price which included parking.It was easy to reach,just off Bath Road with plenty of parking spaces.It has a large reception area with comfortable seating and a Starbucks cafe.Our room was on the 2nd floor down a very long corridor.We were pleased with the room,especially considering how little we had paid.It had a traditional decor with everything we needed.The bathroom was a little dated,but was clean and functional.All the staff semmed to be very pleasant and helpful,especially the concierge.We would have tried the breakfast but thought £20 was a bit steep.
Overall it was a comfortable,large airport hotel where we would be quite happy to stay again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask stephen d about Renaissance London Heathrow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
December 4, 2012
Thank you for choosing the Renaissance London Heathrow Hotel. May I say how pleased I am that you enjoyed your stay with us. On October 9th, 2012, the Arora Group took over our Hotel. We have already commenced Phase 1 of an extremely exciting and innovative investment programme. A complete refurbishment of our Bedrooms, Bathrooms and Corridors is planned, along with significant improvements to our Lobby, Bar and Meeting Rooms. This will greatly enhance our overall Guest Experience. I trust that All the Team will have the pleasure of welcoming you back again as our guest in the future. Your feedback was most appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Renaissance London Heathrow Hotel

Also Known As:
Renaissance Hotel London Heathrow
Renaissance Hotel Hounslow
Renaissance Hounslow
Hounslow Renaissance
Renaissance Heathrow
Address: Bath Road, Hounslow TW6 2AQ, England
Phone Number:
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotels in Hounslow
Price Range: $$
Hotel Class:4 star (4*)
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