Big impersonal hotel, probably the closest to T1-3. Room & public areas were clean. Interanl signage could be clearer - followed this to room, then subsequently discovered far shorter route to lifts.

Despite being across road from one of the main runways, you don't hear the aircraft, but this is compensated for by the noisy air-con and room quickly becomes very stuffy if switched off.

We stayed here for one night during November for a very reasonable price which included parking.It was easy to reach,just off Bath Road with plenty of parking spaces.It has a large reception area with comfortable seating and a Starbucks cafe.Our room was on the 2nd floor down a very long corridor.We were pleased with the room,especially considering how little we had paid.It had a traditional decor with everything we needed.The bathroom was a little dated,but was clean and functional.All the staff semmed to be very pleasant and helpful,especially the concierge.We would have tried the breakfast but thought £20 was a bit steep.
Overall it was a comfortable,large airport hotel where we would be quite happy to stay again.

This is the worse Marriott property that I have ever stayed - even perhaps one of the worse hotel experiences at any hotel property! Even though I am a Lifetime Platinum member with Marriott it made little difference. The clock was not working and in order to have it replaced they came to the room and had to move the bed as the clock was "hard-wired" into the wall. The televisions are antiquated tube type with an operating system that is not intuitive and no instructions provided on how to operate. Had to have an engineer come to the room and give us a"class" on it's operation. The toilet did not flush and after engineering worked on it for a good length of time we were told that the only alternative at 10pm after a long flight and in our robes ready for bed, was that we would have to move to another room. Finally my wife bruised her ankle in the elevator due to a metal vent in the baseboard that was not properly secured and protruding dangerously. The staff did not seem overly concerned with all the problems we had and only after continued complaining did they offer a 20% discount on my next stay.
I do have to compliment the Marriott Company, who after I contacted, generously put some extra points into my account because of the inconvenience. Marriott is a great company but they should not allow this franchisee to carry their good name. The hotel was so bad that I did not stay there the second night of my reservation. This is only the second time that I have ever given a hotel and I believe you can see from my profile that I am a pretty fair rater.

This is an elegant and very pleasant hotel near Heathrow Airport, London, ca. 10 minutes away from Terminal 1 and 3. I stayed there for one night, like many others, because I missed my connecting flight to Dallas, TX. The lobby is huge, with a fairly low ceiling, making it very welcoming. Staff very efficient and friendly. Room was rather small, but I loved it because the bed was just a delight. Incredible mattress. Room had the usual equipment, but no fridge. Bathroom very nice, shower was great, though it took me a long time and a call to the hotel service to figure out how to turn it on. In that process the handles all came off. Oh well. Noise from next room was bad, when people talked I could hear almost every word. In the evening the noise from the airport was rather bad.
We got dinner and breakfast, both buffet style, and the food was fantastic. One thing I really disliked. Obviously the airlines utilize this hotel for the passenger who missed their connection. But the hotel does not offer free wifi. There is a Starbucks, however, in the lobby, and for 5 pounds of merchandise (coffee etc.), they give you 30 minutes for free. Considering how many people are rather desperate when they are put up here, wifi should be free, or there should be some monitors with computers in the lobby for free use, say 10 minutes. The hotel also has a very nice exercise room. The hotel hopper (shuttle bus) comes by every 10-15 minutes (4 pounds, but I had a voucher from the airline).