We stayed here one night before an early flight back to the US. Based on past reviews, we had low expectations. I think that actually helped because we were not expecting much and thus not let down. That coupled with a low rate made the stay ok. I do see there was a change in management and I think that is evident given that we did not experience some of what the poor reviews reflected.
The bottom line, only stay if:
1. You get a rate lower than any of the other hotels at LHR
2. Marriott Rewards Gold or Platinum member (free internet and club access)
3. You are not staying for more than two nights
4. You need to be near the airport and not vacation (although Windsor Castle is within a 15-20 min. drive and worth your time)
The rest of the story…
I think the issue with this hotel is that there standard rate equals about $300 a night and you expect a lot more than what you get. As you walk down the hall to your room, you begin to think, “I paid $300 for this?” Once you get past the lobby, the hotel and rooms are very dated. It reminds me of an old HoJo or Holidome from the late 70s/early 80s. The internet is high (almost $30 for 24 hours), the food is high ($26 for a hamburger), the airport shuttle is about $9 a person.
• We noticed that a lot of the guests worked for the airlines. They even have a sign asking you to be quiet because they have guests that sleep during the day.
• Although not why I would go to the UK, there is a very nice, clean McDonalds within a 5 min. walk from the hotel. It is 24 hours and has some healthier options than a US McDonalds. It’s an option give how expensive the hotel restaurant is.
• The club/concierge lounge is ok but nothing to pay extra for.
• The paid shuttle runs regularly about every 20 min. depending on the terminal you need to go to.
• Consider a taxi (if in a hurry) for about $40.
• Consider the free shuttle versus paying what equals about $9 for the hotel shuttle. They will not tell you about the free shuttle and when you ask will act like it’s a hassle but it is not. It’s just that the free shuttle is not allowed to pull up to the hotel door. You will have to walk to the sidewalk. If you want to pay for the shuttle, make sure the hotel actually has the tickets to sell you. They told me they could sell them to me but failed to mention they were out of them until I needed to buy one in the morning. And they seemed unconcerned about the situation. It was worked out but not until I pushed that they find a way to resolve what they promised.
• You can pay the shuttle driver but they only take cash. I wanted to pay with credit to avoid coming home with British pounds to have to exchange.
• Shuttle can take long. We found out from a taxi driver and hotel concierge that Terminal 4 is the last drop off for the shuttle and the entire trip from hotel to drop off can be 30 to 40 minutes. For about $40 you can take a taxi.
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- Also Known As:
- Renaissance Hotel London Heathrow
- Renaissance Hotel Hounslow
- Renaissance Hounslow
- Hounslow Renaissance
- Renaissance Heathrow