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“Walk to Terminal 4” 3 of 5 stars
Review of Hilton London Heathrow Airport

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Hilton London Heathrow Airport
4.0 of 5 Hotel   |   Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England   |  
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Ranked #6 of 22 hotels in Hounslow
Lake Oswego, Oregon
Top Contributor
106 reviews 106 reviews
59 hotel reviews
Reviews in 67 cities Reviews in 67 cities
26 helpful votes 26 helpful votes
“Walk to Terminal 4”
3 of 5 stars Reviewed June 12, 2013

You really pay for the location here. The location is convenient if you want to walk to Terminal 4; otherwise, you take a taxi just as at any other airport hotel. It's all modern and well equipped; in fact, it seems designed for travelers on very generous expense accounts. Our Hilton Honors level room was very nice except that the large window opened directly onto the lobby. If we opened our curtain, we were looking at the back of the concierge's head, and people at the desk were looking directly at us from about 15 feet away. Needless to say, we kept the curtain closed and lived in a cave. There are 3 good restaurants. The more casual one is not quite so expensive. Good workout facility. Quiet.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear Jeft

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport.

From your comments I understand that you felt you were overlooked from the reception area. The glass is reflective and guests cannot be seen from the lobby while in their rooms.I apologise for the inconvenience caused and assure you that all our rooms provide the utmost privacy to our guests.

Please do not hesitate to contact me if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maryland
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 12, 2013 via mobile

I recently attended a work meeting in this location. It's situated right near the airport and is a new facility. It was an outstanding location for a meeting - nice layout, restaurant, plenty of conference room space, comfortable rooms. The staff was very friendly and it was clear they were set-up to offer first rate business events. They also had a nice gym. Somehow they were able to block out all of the sound of the planes overhead so you had no idea you were close to the airport unless you went outside. Only downside, nobody seems to know they are there. They aren't in GPS and nobody from the local town could tell us where they were - which was a bit odd since their building is very large and located very close to the center of town.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear CostaRicaMaryland

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay.

Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :-
su.mills@hilton.com


With regards and many thanks again
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 11, 2013

We enjoyed great customer service during our stay. Enjoyed using the pool and health spa. Was pleasantly surprised at the efficiency of this hotel especially with checking out.
Only complaint would be no free wifi in rooms.
Will be staying again as a stop-over.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear Hidez843

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased you enjoyed your stay. Retrospectively, if I can assist further with this or another stay, please mail me on :- su.mills@hilton.com

With regards and thanks again,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 10, 2013

The hotel is quite nice, with excellent customer service and support. I was initially disappointed when I walked into my room and found one 'single' bed. I did not know that hotels still sold rooms with a single bed - thought the smallest bed you could find was a twin or queen. I am valuing the hotel as average because of this and because it is next to nothing in terms of location. There are no other hotels, restaurants, walking paths, shops, etc. nearby. Everything must be reached via car. For the price, this is not a great value. The Hilton in LHR Terminal 5 is must nicer.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear PhillyGuy17

Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us.

Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us.

We are very pleased to see you enjoyed your stay and welcome the opportunity of you staying again when we can exceed your expectations next time around.

If in the meantime I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 10, 2013

Great for service and quality. Restaurant is excellent. Rooms are comfortable. Location for airport is excellent. Found the staff very friendly and helpful. Only issue was the range of equipment and size of the fitness centre. Avoid if Gym facilities are important.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear Paul S

Thank you for posting such a positive comment following your stay at the Hilton London Heathrow Airport.

We are pleased to see your stay was a pleasant one and look forward to another opportunity when we can welcome you back once more.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards

Su.mills@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 9, 2013

So nice to just BE at Heathrow the morning of our departure. Your average Hilton--dependable comfortable. Annoying that WiFi is not free. I thought it was funny that you have to walk outside to get to the hotel entrance after walking through the tunnel from the terminal... would have been nice to have shelter from (frequent) rain, especially if you're schlepping luggage.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear AnneRFW

Thank you for posting a review on the hotel and for leaving positive comments. In terms of the location of the hotel entrance from the walkway, I appreciate your honesty and kindly assure you that comments will be looked at by colleagues with the view of making improvements where possible. Should I be able to help with further specifics, please drop me a line on su.mills@hilton.com, when I will be delighted to investigate and respond further to you.

For now I remain with kind regards and hope to hear from you when the need arises,
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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 9, 2013

Our room was on a low floor and overlooked the breakfast area so you looked over people having their food. Not very private. The covered walkway to the terminals would be handy if it were raining but expect a 15 minute walk. Breakfast was served early which is useful. Staff at check in offered little assistance.

Room Tip: Get a higher floor if you can.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, June 24, 2013
Dear KHughes86

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport.

From your comments I understand that our Front of House did not provide the high level of service we expect and I would like to apologise if this was the case during your visit with us.
The Front of House Manager has been made aware of your comment and will speak with his staff to ensure this does not happen again.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hounslow
#5 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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